Store Supervisor

Business Performance & Health 

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location, 
• Display a hands-on approach by consistently coaching, training, and developing Tesla Advisors at your location, 
• Participate in and/or lead all sales, delivery, and personnel activities under supervision of the Sales and Delivery Leadership in your market, 
• Analyze data and collaborate with Store leadership to track and manage progress, 
• Maintain operational overview and translate business needs to action on the floor, 
• Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions, 
• Participate in all delivery related activities when and as needed, 
• Champion change management in your store and local market, 
• Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores, 
• Demonstrate ability to seamlessly cover daily store management duties as needed.

Customer Experience & Brand Management 

• Responsible for ensuring all employees provide a best-in-class customer experience for every customer, 
• Ensure all employees align with Tesla's Dress Code and Grooming Guidelines, 
• Partner with store leadership and operations team on any key events or demand generation activities as needed, 
• Manage customer escalations quickly and effectively, 
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission, 
• Demonstrate mastery of presenting, selling, and delivering the entire Tesla ecosystem, 
• Ensure facility maintenance and showroom presentation adhere to the brand standard, 
• Control store expenses continually striving to reduce costs. 

Employee Engagement & Development 

• Observe, review, and continuously provide feedback on employee performance, 
• Coach and mentor staff, introduce best practices and enable inclusion and team culture, 
• Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team, 
• Support, implement and provide follow-up for all training, 
• Assist with recruitment activities as needed, 
• Ensure all employees adhere to Tesla policies and procedures, 
• Escalate all people issues to store leadership in a timely and effective manner