Store Manager

A bit about us:

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

We are currently recruiting for: 

Position: Store Manager
Location: St Albans
Job Type: Full Time, Permanent

About the role:

As Store Manager, a lot of responsibility will rest on your shoulders. You’ll lead the charge in every aspect of your store’s day-to-day operations and plans for future success, and you’ll be the one person ultimately accountable for setting the standard for amazing customer experiences, top-notch employee performance, and budget-beating sales.

This is a job for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. You’ll be a mentor, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to run not only a successful shop, but a shop that’s awesome for your community, your customers, and your employees. You will have the opportunity to change people’s lives.

Your key responsibilities will include:

Financial Performance

• Actively work the sales floor interacting with customers and employees to achieve the store sales goals.
• Will be one of the top two (2) sales people in the store. Lead all staff in world class customer service to deliver on all financial goals of the organization.
• Participate in the annual budgeting process, quarterly/monthly financial review meetings as needed, and other meetings as necessary for the financial health of the business. 

High Performance Staff 

• Organise, implement, and validate staff training. “Training” will include but not be limited to sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
• Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
• Will conduct a bi-weekly leadership meeting with Service Lead and Sales Lead to review prior 2 week performance as well as future planning. 

Store Merchandising and Operations 

• Participate in the merchandising of the store to ensure a professional, accessible, and inviting shopping experience.
• Merchandising includes but is not limited to sorting, straightening, fixture arrangement, and feature displays.
• Monitoring store supplies and ordering/purchasing as needed.
• Responsible for exporting daily files into QuickBooks weekly. 

Human Resources 

• Actively participate in all facets of human resources and staffing within the store. This includes interviewing potential employees, completing new-hire paperwork, scheduling, and disciplinary matters. 

Miscellaneous Duties

• Perform other duties as prescribed by management as needed. 

What you’ll bring to the team:

• A positive, pitch-right-in attitude and motivation to help every customer find what they need.
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days.
• Great leadership skills and the ability to motivate and develop future leaders.
• Ability to plan effectively and stay a step ahead of your shop’s needs.
• 3+ years of bicycle Service Centre experience
• A commitment to delivering the best possible experience for every customer.
• Proactive approach to staying up to date on industry changes and trends.

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
• Discounted cinema tickets
• Annual paid time off for charity work
• Death in service benefit

If you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!