Service Preparation Specialist

1 Week ago • All levels • Operations

Job Summary

Job Description

The Service Preparation Specialist at Tesla plays a crucial role in ensuring a smooth and efficient customer repair experience. Responsibilities include preparing and triaging repair requests, directly engaging with customers to understand their concerns, setting clear expectations, remotely resolving issues when possible, and collaborating with service teams. The role requires strong communication, organizational, and problem-solving skills, along with a willingness to learn new technologies and a passion for the Tesla brand. This position involves managing customer expectations, documenting concerns, and identifying necessary parts for repairs. Successful candidates will possess excellent communication skills, the ability to manage multiple priorities effectively and thrive in a team environment.
Must have:
  • Prepare and triage repair requests
  • Engage with customers, document concerns
  • Set clear customer expectations
  • Resolve remote service requests
  • Excellent communication skills
  • Strong organizational skills
  • Problem-solving abilities
Good to have:
  • Basic understanding of automotive techniques
  • Ability to identify required parts

Job Details

What to Expect

As a Service Preparation Specialist, you will be a key contributor to our Service Preparation Team. This 

team aims to prepare and triage customer repair requests using a standardized process and advanced 

augmentation tools, that take advantage of our highly connected vehicles. This process ensures a 

smooth and efficient onsite experience for our customers and workshop teams.

Service Preparation Specialists provide remote support to customers to resolve their concerns whenever 

possible. When a physical repair is required, you will communicate directly with the customer to gain a 

comprehensive understanding of their concerns ready for our Service Teams. You will manage customer 

expectations ahead of their visit. You will also have the opportunity to develop your technical skills 

through a combination of exciting training programs, and exposure to our advanced diagnostic tools.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a 

passion for the brand and the ability to thrive in a team environment.

What You’ll Do
  • Prepare or triage all repair requests as per our standardized process.
  • Directly engage with customers to gain and document a comprehensive understanding of their concerns.
  • Set clear customer expectations prior to their appointment to deliver an exceptional customer experience.
  • Identify and action most remotely resolvable service requests, to provide an effortless customer journey. 
  • Display an excellent understanding of all Tesla vehicle products.
  • Develop a good understanding of diagnosis processes, identifying required parts for simple repairs, maintaining end-to-end ownership of customer concerns.
  • Collaborate with other service teams to provide a great customer experience through the service journey.
What You’ll Bring
  • Willingness to learn new and innovative technologies to further develop in role
  • Ability to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Ability to thrive in a team-based environment and achieve common goals
  • Digitally savvy- ability to adopt and adapt quickly to new technology and systems
  • Able to communicate, read, and write effectively in the local language
  • Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement

Similar Jobs

PAPAYA - Senior React Native Developer

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
6 Months ago
NVIDIA - Senior Firmware Design Engineer

NVIDIA

Yokne'am Illit, North District, Israel (Hybrid)
1 Month ago
Hasbro - Sr Operations Manager

Hasbro

Renton, Washington, United States (Remote)
5 Days ago
Brightline - Chief Software Architect

Brightline

Virginia, United States (Hybrid)
1 Month ago
Steel City Interactive - QA Manager

Steel City Interactive

Sheffield, England, United Kingdom (Hybrid)
6 Months ago
Rackspace Technology - Senior Manager, PMO (Hybrid San Antonio)

Rackspace Technology

San Antonio, Texas, United States (Hybrid)
1 Month ago
Keywords Studios (Player Support) - Player Engagement Support Technology Specialist

Keywords Studios (Player Support)

Katowice, Silesian Voivodeship, Poland (Remote)
3 Weeks ago
Xsolla - VP of Infrastructure and Operations

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
3 Months ago
Tesla - Mobile Service Technician

Tesla

Örebro, Örebro County, Sweden (On-Site)
5 Days ago
GoTo Group - Area Operations Staff

GoTo Group

Makassar, South Sulawesi, Indonesia (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rank group - Caller

Rank group

St Helens, England, United Kingdom (On-Site)
2 Months ago
Unity - Software Developer, Multiplayer Services

Unity

Montreal, Quebec, Canada (On-Site)
3 Months ago
Warner Bros Games - Senior Director, Integrated Marketing Japan

Warner Bros Games

Minato City, Tokyo, Japan (Hybrid)
1 Week ago
Tencent - HR Intern

Tencent

(On-Site)
1 Month ago
Tencent - Strategic Investment Manager-Video Games(深圳)

Tencent

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago
Larian Studios - IT Generalist Intern

Larian Studios

Quebec, Canada (On-Site)
3 Weeks ago
Microsoft - Research Sciences Intern

Microsoft

Bengaluru, Karnataka, India (On-Site)
4 Weeks ago
Animoca Brands - Backend Developer

Animoca Brands

China (Remote)
4 Months ago
Nexon - Social Media Manager - Blue Archive

Nexon

El Segundo, California, United States (Hybrid)
3 Months ago
Universal Music - Director, Business & Legal Affairs

Universal Music

Santa Monica, California, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Rockstar Games - QA Tester: Localization - Spanish (LatAm)

Rockstar Games

Lincoln, England, United Kingdom (On-Site)
2 Weeks ago
Warner Bros Games - LEGO Models Designer

Warner Bros Games

Knutsford, England, United Kingdom (Hybrid)
2 Weeks ago
Playground Games - Senior Rendering Engineer

Playground Games

Royal Leamington Spa, England, United Kingdom (On-Site)
6 Months ago
Bondex - Senior 3D Stylized Environment Artist

Bondex

London, England, United Kingdom (Remote)
6 Months ago
Dambuster Studios - Regular Level Designer

Dambuster Studios

Nottingham, England, United Kingdom (Hybrid)
2 Weeks ago
Playground Games - Gameplay Animator (All levels) - Contract

Playground Games

England, United Kingdom (Hybrid)
3 Weeks ago
The Walt Disney Company - Senior Data and Reporting Analyst

The Walt Disney Company

London, England, United Kingdom (On-Site)
1 Month ago
Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

England, United Kingdom (On-Site)
1 Week ago
Maverick Games - Lead Technical Animator

Maverick Games

Warwick, England, United Kingdom (Hybrid)
2 Weeks ago
Playground Games - Environment Artist - Terrain

Playground Games

England, United Kingdom (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Rank group - Gaming Supervisor

Rank group

Manchester, England, United Kingdom (On-Site)
1 Month ago
Evolution - Office Excellence Coordinator

Evolution

Philadelphia, Pennsylvania, United States (On-Site)
22 Hours ago
Tesla - Service Advisor

Tesla

Berlin, Berlin, Germany (On-Site)
1 Week ago
Activate Games - Store Leader (Store Manager)

Activate Games

Regina, Saskatchewan, Canada (On-Site)
2 Months ago
Overwolf - Head Of Technical Support

Overwolf

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Days ago
Netflix - Manager, Ads Policy EMEA

Netflix

Amsterdam, North Holland, Netherlands (On-Site)
3 Months ago
Tesla - Vehicle Readiness Operations Manager

Tesla

Berlin, Berlin, Germany (On-Site)
1 Week ago
Evolution - Casino Game Presenter (Bartender / Customer Service Alternative) - up to $25/hr.

Evolution

Atlantic City, New Jersey, United States (On-Site)
6 Months ago
Trek - Service Manager

Trek

Livermore, California, United States (On-Site)
3 Months ago
The Walt Disney Company - Manager, Distribution Operations - Dubbing

The Walt Disney Company

Burbank, California, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug