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Service Advisor, Mulgrave

Victoria, Australia (On-site)

Service Advisor, Mulgrave

1 Hour ago • 2 Years + • Administrative

About the job

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Job Description

Tesla Motors seeks a Service Advisor in Mulgrave, Victoria, to provide exceptional customer service and support for Tesla vehicles. Responsibilities include handling customer inquiries via phone, email, and in-person; diagnosing issues, escalating complex problems; accurately recording data; managing transactions; coordinating vehicle delivery/pickup; and ensuring customer satisfaction. The role requires strong communication, problem-solving, and technical skills. Familiarity with automotive technology and dealer management systems is preferred.

Must have:

Excellent customer service skills
Strong communication (written & verbal)
Problem-solving & technical aptitude
Attention to detail & record-keeping
Proficiency in DMS, Outlook, MS Office
Valid driver's license & safe driving record
Ability to follow instructions
Teamwork & meeting deadlines

Good to have:

Automotive retail experience
Experience with EV technology

Perks:

Employee Stock Purchase Plan
Parental leave
Employee Vehicle Loan Program
Novated Leasing
Well-being Fund
Bike to work allowance
Birthday Leave
Volunteer Leave

What to Expect

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
Return missed phone calls, email in no less than 5 minutes
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You’ll Bring

Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
Dealer Management System(s), Outlook, and MS Office
Retail customer service preferred, Automotive Retail experience a Bonus
Must have and maintain a valid driver’s license and an acceptable and safe driving record
Must have two years of driving experience

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
Bike to work – $10 per day if you cycle to work
Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

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