Service Advisor
Job Summary
Job Description
Tesla Motors seeks a Service Advisor in Auckland South to provide exceptional customer service within their progressive EV service team. Responsibilities include addressing customer concerns via phone, email, and in-person; determining if technical solutions can be resolved remotely or escalating to the Shop Foreman/Service Manager; accurately recording data in the Dealer Management System; communicating estimated completion times and updates; coordinating vehicle delivery/pickup; and following up with customers to ensure satisfaction. The ideal candidate possesses strong customer service skills, technical aptitude, and attention to detail. This role demands excellent communication, organizational, and problem-solving abilities within a team-based environment.
Must have:
- Excellent customer service skills
- Technical aptitude and problem-solving
- Attention to detail and accurate record-keeping
- Strong communication and organizational skills
- Proficient in Dealer Management Systems
Good to have:
- Experience in retail or hospitality customer service
Perks:
- Employee Stock Purchase Plan (ESPP)
- Parental leave
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund
- Bike to work allowance
- Birthday Leave & Volunteer Leave
1 skill required
Job Details
What to ExpectWhat You’ll Bring
Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail or Hospitality customer service preferred
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work – $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
Similar Jobs
Samsung Semiconductor
San Jose, California, United States (On-Site)
• 3 Weeks ago
ARHS
Warsaw, Masovian Voivodeship, Poland (On-Site)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
The Walt Disney Company
New York, New York, United States (On-Site)
• 2 Weeks ago
The Walt Disney Company
New York, New York, United States (Hybrid)
• 3 Days ago
PlayStation Global
Los Angeles, California, United States (Hybrid)
• 1 Week ago
Tesla
Prüm, Rhineland-Palatinate, Germany (On-Site)
• 4 Days ago
Get notifed when new similar jobs are uploaded
Jobs in Auckland, Auckland, New Zealand
Canva
Auckland, Auckland, New Zealand (Remote)
• 1 Month ago
Enphase Energy
Christchurch, Canterbury, New Zealand (On-Site)
• 1 Month ago
Canva
Auckland, Auckland, New Zealand (Remote)
• 1 Month ago
Canva
Auckland, Auckland, New Zealand (Remote)
• 3 Months ago
xplor
Auckland, Auckland, New Zealand (Remote)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Administrative Jobs
ION
Noida, Uttar Pradesh, India (On-Site)
• 4 Months ago
ByteDance
Singapore (On-Site)
• 3 Months ago
PwC
Mumbai, Maharashtra, India (On-Site)
• 4 Months ago
Inspired Entertainment
Leeds, England, United Kingdom (On-Site)
• 3 Weeks ago
Get notifed when new similar jobs are uploaded
About The Company
Tesla is an internet company. Follow us to receive our company updates and job postings.
Get notified when new jobs are added by Tesla
