Service Advisor
Job Summary
Job Description
Tesla Motors seeks an experienced Service Advisor to join its progressive team. The role demands high levels of customer and employee interaction, requiring strong technical skills and exceptional customer service. Responsibilities include answering phone calls, emails, and in-person inquiries; determining if issues can be resolved remotely or requiring escalation; accurately recording data; conducting transactions; communicating estimated completion times and updates to customers; coordinating vehicle detailing and delivery; and following up to ensure customer satisfaction. Candidates should possess knowledge of vehicle maintenance and repair, automotive techniques, tool operation, and the ability to learn new technologies. Experience in retail automotive service is preferred.
Must have:
- High customer interaction skills
- Technical automotive knowledge
- Data entry and record-keeping accuracy
- Excellent communication skills
- Problem-solving and escalation abilities
- Vehicle maintenance and repair knowledge
Good to have:
- Retail automotive service experience
Job Details
What to ExpectWhat You’ll Bring
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary.
- Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Coordinate the detail of every vehicle prior to delivery.
- Coordinate the delivery time or pick up with each customer.
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.
- Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals
- Retail automotive service experience, preferred
Similar Jobs
Keywords Studios (Player Support)
Gurugram, Haryana, India (Remote)
• 9 Months ago
Tesla
Oslo, Oslo, Norway (On-Site)
• 1 Month ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Taguig, Metro Manila, Philippines
Power Integrations
Pasig, Metro Manila, Philippines (On-Site)
• 4 Months ago
Dempsey Resource Management Inc
Pasig, Metro Manila, Philippines (Remote)
• 7 Months ago
Taguig, Metro Manila, Philippines (On-Site)
• 2 Months ago
Nielsen Holdings
Pasig, Metro Manila, Philippines (On-Site)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Administrative Jobs
PwC
Warsaw, Masovian Voivodeship, Poland (Hybrid)
• 4 Months ago
The Walt Disney Company
Burbank, California, United States (On-Site)
• 1 Month ago
Take-Two Interactive
London, England, United Kingdom (Hybrid)
• 1 Month ago
Get notifed when new similar jobs are uploaded
About The Company
Tesla is an internet company. Follow us to receive our company updates and job postings.
Get notified when new jobs are added by Tesla
