Senior Solution Architect (Retail industry experience)

3 Weeks ago • 2-4 Years • Business Development • $177,600 PA - $244,200 PA

Job Summary

Job Description

As a Senior Solution Architect at Salesforce, you'll manage the full spectrum of client interactions with Retail Cloud, from implementation to spearheading major strategic initiatives. This involves developing a deep understanding of Retail Cloud solutions and customer business models to drive client objectives, retention, and business outcomes. You'll manage large-scale, complex projects using your expertise in APIs, SPI, and retail technology systems (POS, e-commerce). You'll serve as a technical advisor, partner with clients, and contribute to Salesforce's business strategy. The role requires strong technical proficiency and interpersonal skills to drive successful outcomes and ensure exceptional customer experiences. Revenue growth and client outcomes aligned with customer and growth goals are key responsibilities.
Must have:
  • Retail Cloud expertise
  • Project Management
  • API/SPI knowledge
  • Retail tech experience
  • Client management skills

Job Details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Description

Retail Cloud from Salesforce is the leading commerce platform to connect consumers and store associates with digital experiences. Designed exclusively for brands and retailers, its innovative technology powers Modern POS with store associate apps including mPOS, Inventory Management, Clienteling, Endless Aisle, and Curbside Pickup.

Retail Cloud Commerce Platform connects the online and in-store customer journey and enables brands to engage with customers by offering highly personalized interactions and fast and efficient commerce transactions. Retail Cloud Content Management System (CMS), the leading no-code mobile commerce platform enables merchandisers to create on-brand experiences with personalized promotions and loyalty.

Founded by the visionary behind Google Shopping, Retail Cloud powers mobile commerce for the world’s leading brands and retailers, including, Sando, Maje, Deciem,, and Suitsupply.

The Role

We are seeking a Senior Solution Architect to join our team. Your role encompasses managing the full spectrum of client interactions with our platform, from implementation to spearheading major strategic customer initiatives that enhance revenue, platform adoption, and user engagement.

What You Will Do

  • Develop a comprehensive understanding of Retail Cloud’s solutions and customer business models to drive client business objectives, retention, and achieving customer business objectives.

  • Engage in hands-on management of large-scale, complex projects, leveraging your technical and management expertise in areas like APIs, SPI, and retail technology systems (POS, e-commerce platforms).

  • Serve as a technical advisor and partner to clients, aiding in their understanding and utilization of our platform’s capabilities.

  • Contribute to our business strategy, influenced by insights gained through customer interaction and market trends.

  • Drive revenue growth and client outcomes that align with both customer objectives and growth goals.

Skills & Requirements

  • Bachelor’s degree in business, engineering, computer science, or related fields.

  • 2-4+ years in Customer Management, Project Management within a tech-driven environment.

  • Extensive experience with Enterprise customers, including high-value account management and senior-level engagement.

  • Familiarity with retail tech, e-commerce, and experience in managing technical projects.

  • Proficiency in JIRA, standard project management tools, and collaboration suites (e.g., Slack)

  • This role requires a candidate who is not both technically proficient but also possesses strong interpersonal and influence skills, capable of driving successful outcomes and ensuring an exceptional customer experience.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For New York-based roles, the base salary hiring range for this position is $177,600 to $244,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

Similar Jobs

Fluence - Senior Quality Assurance Engineer I

Fluence

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Illumina - Staff IT Engineer

Illumina

Bengaluru, Karnataka, India (On-Site)
3 Months ago
N-iX - Team Coordinator

N-iX

Ukraine (Remote)
2 Weeks ago
Trek - Senior UI Engineer

Trek

Haryana, India (Hybrid)
1 Month ago
Playnetic - Game Developer - Java

Playnetic

(Remote)
1 Week ago
The Walt Disney Company - Executive Client Service Associate

The Walt Disney Company

Anaheim, California, United States (On-Site)
1 Week ago
ethosh designs pvt. ltd. - Customer Success Specialist

ethosh designs pvt. ltd.

Pune, Maharashtra, India (On-Site)
1 Month ago
Trackman - Trackman Range Customer Success Manager

Trackman

Arizona, United States (On-Site)
1 Week ago
Deliveroo - Sales Development Representative (Abu Dhabi based only)

Deliveroo

Abu Dhabi, Abu Dhabi, United Arab Emirates (Hybrid)
1 Month ago
Rackspace Technology - Cloud - Sales Executive III- Remote- IN (Night Shift)

Rackspace Technology

Gurugram, Haryana, India (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Entrata - Product Owner

Entrata

Pune, Maharashtra, India (Hybrid)
4 Months ago
Luxoft - DevOps Engineering Lead

Luxoft

Pune, Maharashtra, India (On-Site)
2 Months ago
Keywords Studios (Player Support) - Research Associate - AI Start-up

Keywords Studios (Player Support)

(Remote)
3 Months ago
Anavation - Lead Software Engineer

Anavation

Chantilly, Virginia, United States (On-Site)
3 Months ago
VOID Interactive - Gaming QA Specialist, Ready or Not

VOID Interactive

Ireland (Remote)
2 Months ago
Nagarro - Associate Staff Engineer (Automation Tester)

Nagarro

Johannesburg, Gauteng, South Africa (On-Site)
3 Months ago
IO Interactive - Student Assistant - Tech Support

IO Interactive

Copenhagen, Denmark (On-Site)
2 Weeks ago
Evolution - Senior Trainer

Evolution

New Westminster, British Columbia, Canada (On-Site)
5 Months ago
PlayStation Global - Technical Program Manager - Contract

PlayStation Global

Aliso Viejo, California, United States (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

Jobs in New York, New York, United States

Corsair - Partner Marketing Manager

Corsair

Miami, Florida, United States (On-Site)
1 Month ago
Mattel  Inc  - Senior Packaging Designer – Games & Collectible Cards

Mattel Inc

California, United States (On-Site)
2 Months ago
Trek - Sales Associate

Trek

The Woodlands, Texas, United States (On-Site)
2 Months ago
Meta - Product Manager, Machine Learning

Meta

Menlo Park, California, United States (Remote)
3 Months ago
Spatial Studio - React UI Engineer

Spatial Studio

New York, New York, United States (Remote)
7 Months ago
Whatnot - Customer Experience Agent

Whatnot

Phoenix, Arizona, United States (On-Site)
4 Months ago
Next Level Business Services - Sr. SAP WM/Shipping Consultant

Next Level Business Services

Chicago, Illinois, United States (On-Site)
3 Months ago
Google - Software Engineer III, Infrastructure, Google Cloud Networking

Google

New York, New York, United States (On-Site)
1 Month ago
Netflix - Engineering Manager, Offline Inference, Machine Learning Platform

Netflix

United States (Remote)
3 Weeks ago
GameChanger  - Machine Learning Ops Engineer

GameChanger

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Fluence - Sales Engineer/Senior Sales Engineer - Battery Energy Storage

Fluence

Mountain View, California, United States (Hybrid)
4 Months ago
Barracuda Networks  Inc  - Business Systems Analyst

Barracuda Networks Inc

Ontario, Canada (On-Site)
2 Months ago
Paytm - State Head - AGM / DGM - Udhampur

Paytm

Jammu, Himachal Pradesh, India (On-Site)
1 Month ago
Tencent - Tencent Cloud PaaS Associate Site Reliability Engineer 104574

Tencent

Palo Alto, California, United States (On-Site)
1 Month ago
Appier - Sales Manager, Digital Marketing Solution

Appier

Tokyo, Japan (On-Site)
3 Months ago
Eleven Labs - Revenue Partnerships Manager

Eleven Labs

India (Remote)
2 Days ago
Microsoft - Global Account Director (Pharmaceutical)

Microsoft

London, England, United Kingdom (On-Site)
3 Weeks ago
Axinous - Snr Partner Business Manager, Regional - Germany

Axinous

Germany (Remote)
2 Months ago
Zones - Field Account Executive – Healthcare

Zones

Philadelphia, Pennsylvania, United States (Remote)
1 Month ago
Quizizz - Intern - Strategic Partnership

Quizizz

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Chile (Remote)

Chile (Remote)

Colombia (Remote)

Milan, Lombardy, Italy (Remote)

San Francisco, California, United States (Remote)

Dublin, County Dublin, Ireland (On-Site)

Palo Alto, California, United States (Hybrid)

San Francisco, California, United States (Remote)

View All Jobs

Get notified when new jobs are added by Salesforce

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug