Senior Resident Engineer

Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. 

We are looking for a Senior Resident Engineer to join our Federal Professional Services team, reporting to the manager of Federal Professional Services. This role will be onsite in Tampa, FL.  In this role, you will prepare and validate equipment configurations for new installations, troubleshoot network issues, and assess the overall health of the Infoblox infrastructure at the client’s location. This is an exceptional opportunity to join a growing, successful, and innovative organization. At Infoblox, you will be able to thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration. 

You are the ideal candidate if you are a strategic thinker who works well independently and is driven by achieving results and meeting deadlines.

• Implementation, integration, and migration planning
• Develop and maintain fault diagnosis procedures to support effective fault resolution
• Conduct network-related testing and validation testing to ensure our products operate correctly
• Support and plan for Infoblox migrations, including assistance with authoritative DNS migration
• Develop strategy and planning for DNSSEC deployment
• Manage scripted cutover procedures, determine go/no-go criteria for migration and Infoblox cutovers, and support miscellaneous scripting and Infoblox public API usage
• Participate in Architecture extensions for other functional areas
• Document how to migrate data to the Infoblox grid and the process for the bulk importing of data
• Lead project status and wrap-up/post-mortem meetings
• Develop tools as necessary to import/verify data, including record management process templates and documentation

• U.S. Citizenship required
• Active TS/SCI clearance required
• 8-10 years of experience
• Extensive experience with Infoblox or DDI
• CCNA certification
• Demonstrated expertise in Linux/UNIX, MS Windows/Active Directory/Exchange, networking, service management, and service desk
• Excellent briefing skills and experience interacting with SES/general officer-level management
• Ad-hoc (as requested) written summary reports on equipment and network problems
• Experience with equipment test plans and results, feature and functionality test plans, network diagrams, and operations and support procedures
• Technical input to major service outage root cause analysis and corrective action reports
• Working knowledge of Microsoft Active Directory

• Become integrated with your customer and Infoblox processes and procedures
• Understand your customer’s technical needs and requirements and recommend solutions
• Work directly with your Infoblox Sales team and manager on potential up-sell of products
• Complete all required Infoblox federal and technical training

• Receive successful customer satisfaction surveys
• Work toward renewal of the resident engineer