Senior Manager, Fleet Response
Job Summary
Job Description
4 skills required
Job Details
You are an experienced manager with a heavy amount of live operations experience who will build and lead the team to manage, coordinate, and allocate real-time resources to support our Robotaxi fleet and our riders. In this role, your team will ensure that Riders complete their journeys as safely and efficiently as possible when issues arise, and that the right level of support is provided to the robotaxis safely and expeditiously.
Within this expansive role, you will build a team and innovative processes to provide a rapid response mechanism that enables us to support vehicles and riders in the field. This may also involve closely working with emergency responders and other partners to provide our robotaxi service.
In this role, you will:
- Build and lead an incredible team of Fleet Response Specialists across multiple locations with empathy and expertise. Some travel to new and existing locations is required.
- Work with the Program Management, Product Management, Security, Communications, and other key partners to develop plans, innovative tools, and operational processes to support your team’s operations.
- Ensure Zoox has a robust and safe process to execute immediate operational responses to ensure the safety of our Riders and support our Robotaxis in the field and will provide effective prioritization and delegation, working closely with the Director and other leadership to proactively identify risks and mitigation strategies to de-risk and accelerate goals.
- Build strong relationships with executives and other key stakeholders to provide an understanding of Fleet Response's current state and forecast resource availability.
- Be excellent at working effectively in the gray space, bringing clarity to uncertainty, and enabling tactical and strategic decision-making.
- Own the budget and people forecasting processes for Fleet Response.
Qualifications:
- BA/BS in management, business, or a similar degree.
- At least 10 years of management experience leading diverse and decentralized technical operations.
- Demonstrated experience executing rapid response procedures and remaining calm under pressure when operating in higher-stress environments.
- Demonstrated ability to develop diverse and exceptional teams from scratch, and define, streamline, and mature operations over time.
- Prior experience developing and using data and metrics to support strategic decision-making.
- Demonstrated ability to concisely and effectively communicate at all levels of an organization.
Compensation
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $164,000 to $246,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
Similar Jobs
PwC
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 4 Months ago
HHA Exchange
Minneapolis, Minnesota, United States (Remote)
• 4 Months ago
Nielsen
Bengaluru, Karnataka, India (On-Site)
• 3 Months ago
PwC
Mumbai, Maharashtra, India (On-Site)
• 4 Months ago
umusic
Philadelphia, Pennsylvania, United States (On-Site)
• 5 Months ago
ByteDance
Los Angeles, California, United States (On-Site)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
PwC
Amsterdam, North Holland, Netherlands (On-Site)
• 4 Months ago
The Walt Disney Company
Glendale, California, United States (On-Site)
• 3 Months ago
PwC
Cairo, Cairo Governorate, Egypt (On-Site)
• 3 Months ago
PwC
Bengaluru, Karnataka, India (On-Site)
• 4 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Foster City, California, United States
San Bruno, California, United States (On-Site)
• 3 Months ago
Salesforce
San Francisco, California, United States (On-Site)
• 3 Months ago
MIPS
San Jose, California, United States (On-Site)
• 4 Months ago
Meta
New York, New York, United States (On-Site)
• 3 Months ago
Seattle, Washington, United States (On-Site)
• 3 Months ago
Assembly Media, Inc
New York, New York, United States (On-Site)
• 6 Months ago
Hypixel Studios
Seattle, Washington, United States (Remote)
• 5 Months ago
Blue Yonder
Dallas, Texas, United States (On-Site)
• 4 Months ago
Get notifed when new similar jobs are uploaded
Operations Jobs
PwC
Cairo, Cairo Governorate, Egypt (On-Site)
• 3 Months ago
Intel Corporation
San Jose, California, United States (On-Site)
• 3 Months ago
Get notifed when new similar jobs are uploaded
About The Company
Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.
Get notified when new jobs are added by Zoox
