Senior Data Specialist, Level II (multiple positions)

Job Title: Senior Data Specialist, Level II (multiple positions)

Location:Chicago, IL

Job Duties:

• Track, evaluate, and determine the resolution approach for complex data issues that escalate from the Level I teams (Product Support, Client Service Consultant) (18%).
• Demonstrate a high sense of ownership of the issues in the data and data products ticket queue to be responsive and provide timely updates, follow-up, expedition, and resolution (18%).
• Prioritize issues properly by severity and impact (2%).
• Partner with Client Service, Product, and Sales team to ensure issue management processes are followed (3%).
• Improve knowledge enhancement and data quality process between internal teams (data, data products and service) (5%).
• Continuously evaluate procedures, create and enhance analytical tools, and implement process improvement projects (5%).
• Act as an expert regarding investment data points and calculations, answering questions and escalations from data team (10%).
• Support CSM and Level client support team on clients’ call request, understand clients’ pain points and present solutions/processes/methodologies (15%). Keep up to date on current and new financial regulations (3%).
• Drive process improvement by applying LEAN Six Sigma tools and implementing process automation (5%).
• Utilize meta data to identify trends within large volumes of data cases and propose solutions to mitigate those trends (5%).
• Champion cross-team projects to implement approved solutions (4%). Understand roles, responsibilities, and expertise of internal stakeholders to expedite issue resolution (7%).

Stakeholders include all Morningstar employees whose expertise may be relevant to the resolution of a data query.

***Remote work requests will be considered consistent with company’s remote work policy.

Job Requirements:

This position requires a Bachelor’s degree in Computer Science, Computer Engineering, or related engineering field and 2 years of related data specialist experience in Customer Support Representative, Associate Product Manager, or a related position.

This position also requires

• 2 years of experience with LEAN Six Sigma;
• 2 years of experience with SQL, Python, Machine Learning
• 2 years of experience with the financial industry;
• 2 years of experience withdatabase tools and data collection processes;
• 2 years of experience with related work of custom support or business analysis; and 2 years of experience with collaboration from multiple cultures.

Must possess unrestricted right to work in the U.S. in this position

Morningstar is an equal opportunity employer.

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