Senior Customer Success Executive (Japanese Language Required)
Job Summary
Job Description
As a Senior Customer Success Executive at Nielsen, you'll leverage Digital Reach Measurement and Resonance solutions to provide business insights to advertisers, publishers, aggregators, and media agencies. Key responsibilities include driving client satisfaction by offering actionable recommendations, optimizing service processes (onboarding, software usage, technical support), ensuring timely and precise consultations, nurturing client relationships for business growth, and managing internal/external stakeholders. The role requires using data to generate insights and strong communication skills.
Must have:
- 5+ years media/advertising experience
- 1-2 years advertiser/agency experience
- Paid Social & Search campaign experience
- Proficiency in MS Office (Excel, PowerPoint)
- Data analysis and insightful communication
- Fluency in English and Japanese
- Client relationship management
- Process optimization
Good to have:
- Knowledge of research techniques
2 skills required
Job Details
ABOUT THE ROLE
As a Senior Customer Success Executive, you will be using Digital Reach Measurement and Resonance solutions to provide business insights to Advertisers, Publishers, Aggregators and Media Agencies.
ROLES & RESPONSIBILITIES
- Drive client satisfaction by providing insights and actionable recommendations.
- Optimize service-related processes which includes client onboarding, software usage and technical support.
- Ensure consultation provided to the clients are timely and precise according to their business needs and specifications with top notch quality standards.
- Be directly accountable for nurturing the assigned clients and ensure business growth.
- Manage internal and external stakeholders at multiple levels
SKILLS REQUIRED
- Bachelor’s degree from a reputable university.
- A minimum of 5 years of experience in media or advertising industry.
- Total of 1 - 2 years of experience working with advertiser, agency or publisher and dealing with media buying or digital advertising.
- Experience with managing Paid Social & Search campaigns (Google Search, Facebook Ads, etc.) would be an advantage.
- High proficiency in MS Office Tools (especially - Excel, PowerPoint)Ability to translate data into meaningful insights.
- Should be an excellent orator.
- Knowledge of research techniques and methodologies would be an added advantage.
- Fluency in English and Japanese at the business level.
ABOUT NIELSEN
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. Do you want to move the industry forward with Nielsen?
Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
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