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Store Manager

Victoria, Australia (On-site)

Store Manager

6 Days ago • All levels • Operations

About the job

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Job Description

The Store Manager at Trek is responsible for achieving store sales goals, leading a team, and managing store operations. Key responsibilities include active sales floor participation, staff training (sales, merchandising, POS systems, product knowledge), implementing merchandising strategies, managing store supplies, utilizing QuickBooks, handling HR functions (recruiting, scheduling, discipline), and participating in financial planning and review meetings. The ideal candidate will be a top sales performer, a strong leader, and possess excellent customer service and organizational skills. This is a full-time position located in Melbourne, VIC, Australia.

Must have:

Achieve sales goals
Lead and train staff
Manage store operations
Excellent customer service
Financial planning & review
HR functions (recruiting, scheduling, discipline)

Perks:

Amazing benefits

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A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

Financial performance = 50%

Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
Be one of the top two (2) sales people in the store. Lead all staff in world-class customer service to deliver on all financial goals of the organization.
Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.

Staff performance = 25%

Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
Conduct a bi-weekly leadership meeting with Service Lead, Sales Lead, and Inventory Lead to review the past two weeks performance as well as plan for future weeks.

Store merchandising and operations = 15%

Participate in store merchandising to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
Monitor store supplies and ordering or purchasing additional supplies as needed.
Responsible for exporting daily files into QuickBooks at least once per week.

Human resources = 10%

Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new-hire paperwork, creating schedules, and implementing discipline.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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