Product Manager

2 Months ago • 4-6 Years • Product Management

About the job

Job Description

Job Description:

Netomi is seeking an experienced and innovative Product Manager to join our Innovation Team, focusing on designing and developing cutting-edge features that align with the company’s overall objectives. In this role, you will drive the creation of advanced product features powered by Large Language Models (LLMs) and AI technologies, while ensuring they fit seamlessly into Netomi’s broader product strategy. Requirements for these features may originate from large enterprise customers, and the ideal candidate will have the ability to refine and develop these needs in line with the company’s overall vision and goals.

Key Responsibilities:

    • Client Collaboration: Engage with large enterprise clients to understand their unique business requirements and challenges, translating them into LLM-powered solutions.
    • Product Strategy: Align client-specific needs with Netomi’s overall product vision, identifying opportunities to leverage LLM technologies to drive value.
    • Feature Development (LLMs): Lead the ideation, design, and development of innovative product features powered by LLM and AI technologies, working with cross-functional teams (engineering, data science, design).
    • Internal Projects: Manage internal innovation initiatives, including proof-of-concept and pilot projects that enhance the product’s AI capabilities.
    • Project Management: Oversee projects from conception to delivery, ensuring that new features meet client requirements and align with product timelines.
    • Innovation & Experimentation: Champion the exploration and experimentation of new AI/LLM approaches, driving the creation of novel features and optimization processes.
    • Stakeholder Management: Collaborate with internal teams and external clients to keep all parties informed of project progress, timelines, and key performance metrics.
    • Market & Competitive Analysis: Stay up-to-date on market trends and competitive offerings in AI, LLM, and related technologies, ensuring Netomi stays ahead of the innovation curve.

Qualifications:

    • Bachelor’s degree in Business, Computer Science, Engineering, or a related field. MBA is a plus.
    • 4-6 years of product management experience.  Experience in AI, machine learning, or LLM-powered products is an added advantage.
    • Strong experience working with large enterprise clients to manage complex requirements and deliver tailored solutions.
    • Proven ability to lead cross-functional teams, driving LLM-powered products from ideation to delivery.
    • Strong project management skills, ideally with experience in agile development.
    • Excellent communication and presentation skills, with the ability to articulate technical concepts clearly and influence stakeholders.
    • Exceptional analytical and problem-solving skills, with a passion for delivering innovation.
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About The Company

Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises.


Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy.


Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability.


Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources.


Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams.


In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.

Gurugram, Haryana, India (Remote)

Gurugram, Haryana, India (Hybrid)

Ontario, Canada (Remote)

Gurugram, Haryana, India (Hybrid)

Gurugram, Haryana, India (Remote)

Gurugram, Haryana, India (Hybrid)

Gurugram, Haryana, India (Hybrid)

Gurugram, Haryana, India (Hybrid)

United States (Remote)

Toronto, Ontario, Canada (Remote)

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