Implementation Consultant

2 Days ago • 5-6 Years

About the job

Summary_{By Outscal}

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!

Responsibilities:

Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers.
Participate in Discovery calls with customers and cross-functional team
Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design
Serves as architect on moderate to complex projects requiring integration with multiple products
Performs complex configuration, and troubleshooting of Netomi’s solution(s)
Ensure Project/Process Documentation on the centralized repository
Participates in reviews(as and when required) with the customers and guides best practices
Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment
Leads business discussions regarding Netomi’s value proposition at different levels of customer organization
Strong in data analytics and providing insights to the customer
Focus on driving efficiency in project delivery through initiatives
Analyse the customer health and create a plan to improve and Optimize the performance of AI Agent

Requirements:

Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation
Should have spent at least 2 years for a SaaS-based organisation conceptualising and deploying the solution
Articulate and possesses proficiency in client/stakeholder management
Strong communication skills both written and verbal
Ability to deliver under stressful conditions
Experience in implementation of SaaS products is a must
Understand basics of SQL and relational databases
Strong tool experience with JSON, Datadog, Postman, API Integrations
Basic or moderate understanding of NLP

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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About The Company

Netomi

12 Active Jobs

Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises.

Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy.

Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability.

Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources.

Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams.

In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.