Outbound Specialist Dutch Speaking

3 Months ago • All levels • Operations

Job Summary

Job Description

Job Details

Description

Position at LeoVegas Group

ABOUT THE ROLE
 
Our CX Outbound team is a new branded team with the visionary goal of taking our player’s customer experience to a different level. As an Outbound Specialist, you will engage with customers via phone calls addressing queries related on RG/AML/RFP/Complaints. Your role extends beyond communication as you will strive to provide the best Customer Experience.
You will work closely with various departments including RFP, AML, RG, CS, GDPR & Complaints, ensuring a seamless customer experience. Your insights and suggestions for process improvement will shape the growth and performance of our team. This position reports to the Ops CX Team Leader, and offers an exciting opportunity to foster your communications and problem-solving skills, while contributing to redefine the standards of customer service excellence.
 
YOU WILL BE RESPONSIBLE FOR:
  Performing outbound phone calls with customers on RG/AML/RFP-related and general account topics.
  Ensuring high efficiency and quality when handling communication with customers via phone calls and other channels of communication where needed.
  Meeting the individual and team goals and KPIs defined by the leadership.
  Bringing forward suggestions for improvement on current processes, procedures and features.
●  Work closely with other teams across Operations, such as but not limited to RFP, AML, RG, CS, 2nd Line in order to ensure utmost customer experience.
   Adhere to company and department policies to ensure all regulatory requirements and business standards are met.
  Help to create and maintain an effective and positive working environment.
  This role reports to the Ops CX Team Leader.
  Flexibility to work during shifts, as required

 

OUR SUCCESSFUL CANDIDATE WILL HAVE:

ESSENTIAL SKILLS:

Native proficiency in Dutch with excellent verbal and written communication skills.

The knowledge of an additional language such as Danish, Swedish, or German is a great advantage.

Excellent communication skills and ability to communicate with customers through different channels, mainly via phone.

●  Experience in any of the following operational areas: CS, RFP, AML, RG, complaints or any other area that is directly related to assisting customers and has an impact on the Customer Experience.

 Strong organizational skills and the ability to manage multiple tasks efficiently.

 Ability to quickly learn with a problem-solving mindset.

 Knowledge of Zendesk is highly desirable. Experience with Jira and Confluence is an advantage.

WHO WE ARE
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.

 

BENEFITS 

  • Well-being allowance to support your active lifestyle
  • Private health insurance to keep our Team Leo healthy and happy.
  • Personal development plan to help you reach your goals and ambitions.
  • Employee assistance program to help and guide you in challenging moments.
  • Team activities and events to have some well deserved break and a bit of fun!

JOIN US!

 
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!

 

 

Similar Jobs

Trek - Business Analyst

Trek

Haryana, India (On-Site)
1 Month ago
Sunday - Senior Unity Developer

Sunday

Hamburg, Hamburg, Germany (Hybrid)
3 Weeks ago
Pipeworks - Technical Game Designer I

Pipeworks

Eugene, Oregon, United States (Remote)
10 Hours ago
Dream11 - Lead System Engineer

Dream11

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Saviynt - Lead Product Manager - Integration Framework

Saviynt

Bengaluru, Karnataka, India (Hybrid)
3 Months ago
Netflix - Workplace Specialist, Media Space

Netflix

Los Angeles, California, United States (On-Site)
4 Weeks ago
The Walt Disney Company - 2025 Summer Internship - Stage Management, Show Operations

The Walt Disney Company

Hong Kong (On-Site)
2 Weeks ago
PwC - ETIC, GCP Technical Support Engineer - Manager

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
3 Months ago
Dmg - Director of Total Rewards

Dmg

Cincinnati, Ohio, United States (On-Site)
2 Months ago
Netflix - Manager, Strategic HR Operations - APAC

Netflix

Singapore, Singapore (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Sr Software Engineer (webOS/Tizen)

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Months ago
Relax Gaming  - Security Engineer

Relax Gaming

Helsinki, Uusimaa, Finland (Hybrid)
2 Months ago
Relax Gaming  - Casino QA Engineer

Relax Gaming

Tallinn, Harju County, Estonia (On-Site)
5 Months ago
ION - Principal Technical Consultant - Endur

ION

London, England, United Kingdom (On-Site)
3 Months ago
Neostella - Business Analyst

Neostella

Guadalajara, Jalisco, Mexico (Remote)
3 Months ago
Origin Medical Research Lab - Senior Quality Assurance Engineer

Origin Medical Research Lab

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Netflix - Lead Artist

Netflix

Helsinki, Uusimaa, Finland (On-Site)
3 Weeks ago
bosh group india - HMI SW Engineer - Qt

bosh group india

Bengaluru, Karnataka, India (On-Site)
2 Months ago
ION - Technical Consultant - Endur

ION

Jersey City, New Jersey, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Gibraltar, Gibraltar

Playtech - Account Manager

Playtech

Gibraltar, Gibraltar (On-Site)
3 Months ago
Playtech - UX/UI Casino Designer

Playtech

Gibraltar, Gibraltar (On-Site)
3 Months ago
Casumo - Product Owner - Protect Team

Casumo

Gibraltar (Hybrid)
2 Months ago
ComeOn Group - Dutch Speaking Customer Experience Agent

ComeOn Group

Gibraltar, Gibraltar (Hybrid)
1 Month ago
Casumo - Head of Product Design

Casumo

Gibraltar (On-Site)
6 Months ago
gnosis - Partnerships Manager

gnosis

Gibraltar (Remote)
2 Months ago
LeoVegas - CRM Executive - Danish Speaking

LeoVegas

Gibraltar, Gibraltar (Hybrid)
1 Month ago
Playtech - Commercial Manager

Playtech

Gibraltar, Gibraltar (On-Site)
2 Months ago
LeoVegas - Outbound Specialist Dutch Speaking

LeoVegas

Gibraltar (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Unity - Ad Operations Manager

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
The Walt Disney Company - Supervisor, Technical Operations, DO EMEA

The Walt Disney Company

London, England, United Kingdom (On-Site)
19 Hours ago
Rackspace Technology - Manager, Data Center Ops

Rackspace Technology

Ashburn, Virginia, United States (On-Site)
1 Month ago
The Walt Disney Company - Branch Manager I

The Walt Disney Company

Glendale, California, United States (On-Site)
3 Weeks ago
Trek - Service Manager

Trek

Newington, Connecticut, United States (On-Site)
2 Weeks ago
bosh group india - Manager/Deputy manager Production operations

bosh group india

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Equivalent Jobs - OPERATIONS MANAGER

Equivalent Jobs

(Remote)
2 Months ago
Sporty Group - IN Lead- Customer Success (Gurugram)

Sporty Group

Delhi, India (On-Site)
5 Months ago
Vishay Precision Group,  Inc  (VPG) - QAD Manager

Vishay Precision Group, Inc (VPG)

Chennai, Tamil Nadu, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.


As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM). 


For more information, visit www.leovegasgroup.com.

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Newcastle Upon Tyne, England, United Kingdom (Hybrid)

Newcastle Upon Tyne, England, United Kingdom (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

Växjö, Kronoberg County, Sweden (Hybrid)

Gżira, Malta (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

Gibraltar, Gibraltar (Hybrid)

View All Jobs

Get notified when new jobs are added by LeoVegas

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug