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QAD Manager

Vishay Precision Group, Inc. (VPG)

Tamil Nadu, India (On-site)

QAD Manager

1 Week ago • 10-15 Years • Operations

About the job

Summary_{By Outscal}

2 skills required for this role

Boost these skills to join the top 1% applicants for this job

Must have:

10 years of QAD implementation and support experience
5 years of project management experience with QAD
Strong leadership and communication skills
Ability to manage a team and drive continuous improvement

Good to have:

Project management certifications
Experience with QAD Connect
Knowledge of ITIL framework

Perks:

Best in Industry

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About the job

Description

As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether in the design and safety of new generations of cars, trucks, and planes or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise makes the world safer, smarter, and more productive.

We are seeking a highly motivated QAD support Manager to join our Global IT team on a full-time basis:

Major Responsibilities

Global Support Operations: Oversee day-to-day support operations, ensuring that the team adheres to Service Level Agreements (SLAs) for incident response and resolution. Establish and continuously improve support processes to ensure high-quality service delivery.

Incident Management and Resolution: Coordinate with internal IT teams, external vendors, and QAD technical support to resolve complex issues and minimize system downtime. Ensure root cause analysis is conducted for recurring issues, and implement preventative measures.

User Training and Documentation: Develop and implement training programs to educate end-users on the effective use of the QAD system. (as a part of the QAD connect). Ensure the availability of support materials, such as user guides, FAQs, and training manuals. Lead initiatives to improve user adoption and reduce the number of recurring support requests.

Continuous Improvement: Lead initiatives to improve system performance, user satisfaction, and support efficiency. Drive process improvements to reduce system downtime, increase support responsiveness, and minimize the impact of technical issues on business operations. Regularly review and refine the incident management process to ensure optimal performance.

Manage the local support team to success: Lead performance reviews, set team goals, and develop plans for continuous improvement in support delivery. Ensure adequate staffing, coverage, and knowledge transfer within the support team to cover all time zones.

Manage various projects related to QAD implementation and support.

Technical Skills/Knowledge

QAD

Behavioral & Interpersonal Skills

Leadership

Ability to work as part of a team

Initiative

Patience

Assertiveness

Strong dedication and commitment to success,

Excellent interpersonal communication and presentation skills

Operational Skills

Adherence to schedules

Adherence to procedures

Well organized

Attention to details

Task oriented

Requirements

Academic/Professional Education

First degree in Information Technology, computer science or industrial and management.

Relevant Experience.

10 years successful IT QAD implementation, team management and support management. 5 years of project management experience delivering projects/programs QAD.

Benefits

Best In Industry

View Full Job Description

About The Company

Vishay Precision Group, Inc. (VPG)

2 Active Jobs

As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether it is in the design and safety of new generations of cars, trucks and planes, or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise is making the world safer, smarter, and productive.

WARNING/DISCLAIMER: Some of the materials used in this instructional videos are considered hazardous. VPG strongly advises that anyone handling such materials use proper personal protective equipment. If you have any questions about the handling of these materials, please contact your environmental health and safety department. VPG hereby disclaims any liability or responsibility for the improper use or handling of these materials.