Operations Manager

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We are currently seeking an Operations Manager for a FinTech client. This is a fully remote, 6+ month contract opportunity where you will play a key role in overseeing a portfolio of strategic customer accounts for technical and cryptocurrency-focused SaaS products.

In this role, you’ll manage a variety of operations and support processes to ensure the smooth delivery of services to high-value customers. You’ll collaborate with both internal and external teams to address customer inquiries, identify business growth opportunities, and drive improvements in support processes. This is an exciting opportunity for someone with a strong operations background who thrives in a fast-paced, customer-focused environment.

Key Responsibilities:

• Oversee business operations and support processes for strategic customer accounts, including marketing initiatives, revenue sharing, billing, and invoicing.
• Address customer inquiries and resolve issues related to key accounts, ensuring a high level of satisfaction.
• Collaborate with internal teams to identify retention risks and growth opportunities within the customer portfolio.
• Gather and synthesize customer feedback to drive improvements in support processes and inform product development.
• Partner with technical support teams to execute ad-hoc engineering projects and engagements.

Perks & Benefits:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning and Education Reimbursement
• Ongoing Training & Development

To qualify for our benefits package, you must work over 30 hours per week and the length of the assignment must be a minimum of 10 weeks.

Why You Should Apply:
If you're a driven professional with a background in operations management and a passion for customer success in the FinTech space, this opportunity is for you. Apply now to learn more about this exciting role. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Application Deadline: 1/24/25

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.