Be the first point of contact through the helpdesk tool;
Make a first level of technical investigations for all issues observed in Monitoring/Customer incident requests;
Fix known issues or apply workarounds based on documented procedures;
Create and update procedures documentation;
Escalate issues to 2nd and 3rd line of support;
Provide support and troubleshooting on various computer hardware and software issues and solidly understand Infrastructure, Systems, Server, and Network Support.
Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.
We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional opportunities to our team players and an extraordinary chance to succeed.
Check out our vacancies and join our growing team of opportunities unlockers.
Let's grow together!