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IT Technical Support Specialist

Lima Province, Peru (On_site)

IT Technical Support Specialist

1 Month ago • All levels • Administrative

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Job Description

The IT Technical Support Specialist at Playtech Lima will provide technical support for video streaming equipment, data, optical, and network communication systems. Responsibilities include installing and maintaining video streaming equipment, troubleshooting computer hardware and software, monitoring information systems, resolving user issues, and monitoring CDN server connections. The role requires strong problem-solving skills, technical expertise, and the ability to work rotating shifts. The ideal candidate will have certified experience in N1 and N2 technical support and strong English communication skills.

Must have:

Technical support for video streaming equipment
Installation and maintenance of video streaming equipment
Troubleshooting computer hardware and software
Monitoring information systems and CDN server connections
N1 and N2 technical support certification
Excellent English communication skills

Descripción de la empresa

Playtech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market Playtech offers cutting-edge, value added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

Descripción del empleo

To provide technical support for the video streaming equipment, data, optical and network communication systems.
To perform installation and maintenance of video streaming equipment (video cameras, audio/video cards, cabling, etc.) in accordance with the specified procedures.
To install, administer and trouble shoot computers (laptops), hardware etc., as requested by the management.
To monitor information systems, diagnose problems and solve them immediately, while informing the direct manager about the work carried out and the execution times.
To respond to user calls and troubleshoots, and to diagnose and resolve software problems.
To monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.
To provide day-to-day technical support – consultations and provision of services for users.
To monitor the reported problems’ solving process execution in accordance with the problem-solving procedures. To make and save reports and any related documentation.

Requisitos

English language skills (oral, written, spoken).
Certified experience in N1 and N2 technical support.
Availability to work in rotating schedules (morning / afternoon / night shift).

Información adicional

On-site work.
Facilities located in Magdalena and Miraflores.
All legal benefits from the first day of employment

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About The Company

Playtech

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Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries

Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.

We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.

The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.

Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.

Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.

If you are an ambitious, creative thinker and would like to work for us we want to hear from you!

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