Internal Communications & Marketing Enablement Manager / Senior Manager

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with CRM + Data + AI + Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As the Manager / Senior Manager, Internal Communications & Marketing Enablement, you will support the Marketing organization in driving executive & employee communications to keep our teams thriving in a fast-paced, high-performance culture. You will play a key role on the team that helps keep the Marketing organization up-to-date on company strategy and direction, key marketing programs, organizational design, as well as large-scale process and technology changes.

You will be a strategic partner in designing and executing communications programs that reach large audiences of employees. You will share communications best practices and implement programs, campaigns, tools, and resources that help drive the success of Marketers at Salesforce. This role is a key connector who collaborates with stakeholders throughout the Marketing organization to help teams identify the most share-worthy news, understand where and how to publish information, as well as measure and communicate results. This position is ideal for a communications enthusiast with a passion for helping teams learn and grow, and  who produces high quality messaging and programs. This role is part of the Marketing Operations team and reports to the Director, Internal Communications & Marketing Enablement.

Responsibilities

• Manage the development of, and maintain the publishing status, reconciliation, and tracking of key cross-functional strategy documents, ensuring that all delivery vehicles and systems are in alignment
• Support the launch and continued maintenance of strategic Marketing enablement programs
• Collaborate with Marketing Operations, Employee Success, Finance, and Public Relations to ensure cohesive communications that aligns to companywide messaging 
• Align, inspire, and connect teams by simplifying complex concepts into clear, relevant communications for a large Marketing organization
• Understand strategic priorities and create relevant internal comms plan to support
• Apply industry best practices for internal communications within a large, global organization
• Develop, build, and manage relationships with executive stakeholders and their teams
• Enable Marketing employees on major company initiatives - strategic events, campaigns, product news, promotion cycles, org changes, and more
• Build trust, manage expectations, and provide regular updates on program status and outcomes
• Support the production of large, leader-hosted All Marketing Calls
• Inspire employee attendance at internal events; track results and apply key learnings to improve future comms, event content, and participation.
• Track, measure, and report outcomes; provide actionable employee insights and suggest relevant topics based on formal and informal feedback.

Required Qualifications

• 5+ years of experience in Marketing, Communications, or Business Operations
• BA/BS degree in a relevant field (e.g., Marketing, Communications, Teaching, Learning and Development, Business)
• Excellent interpersonal and written communication skills. Strong writing skills are a must
• Exceptional project management skills with an organized, and detailed approach. 
• Proven ability to simplify complex concepts into digestible written content  for diverse audiences
• Demonstrated ability to independently prioritize and work within deadlines on highly visible events
• Ability to thrive in a fast-paced, ambiguous environment. This job requires taking messy, inconsistent inputs and creating clear, actionable outputs for different audiences
• Motivated, proactive self-starter capable of working independently and with multiple stakeholder groups
• Ability to work well under tight timelines and manage competing priorities, programs, and rapid changes, often in ambiguous situations across our company's most complex, cross-functional initiatives.
• Confidence voicing opinions, both positive and contrary
• Ability to work with a geographically dispersed team, with work concentrated in the Pacific Time Zone. 
• Deep understanding of how to adapt tone, style, content structure, and format across channels for content clarity. Must have experience writing for Slack, email, Google Slides
• Deeply curious and creative with a fun approach to work and continual learning mindset
• High energy and aligned to Salesforce values

Preferred Qualifications

• 5+ years of experience in creating and implementing end-to-end content programs
• Experience and enthusiasm for experimenting with AI tools
• Experience working with executives with a demonstrated ability to navigate complex discussions and distill concepts for diverse audiences
• Experience with various technologies, including Salesforce, Tableau, GSites, GSuite, Survey Monkey, etc.

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