Integration Specialist

LeadVenture is looking for an Integrations Specialist to join our team! The Integration Specialist is primarily responsible for setting up dealer integrations that facilitate incoming and outgoing inventory data feeds.  The Integrations Specialist is very detail-oriented and puts the customer first.  The Integration Specialist acts with a sense of urgency, provides consistent and timely customer follow-up, and effectively manages heavy workloads.   

Here is more of what you'll get to do: 

• Receive, map and parse inventory from clients and third parties into the Dealer Spike platform 
• Respond to customer requests with a sense of urgency and positive action 
• Keep cases updated and provide required level of case detail 
• Troubleshoot integration and data feed issues 
• Answer phone calls and use the telephone as the main communication channel with customers 
• Complete work within expected timeframes and with accuracy 
• Meet established workload metrics 
   

You'll Thrive in This Role If You:  

• 2+ years client facing/customer service experience 
• Strong technical knowledge base 
• Exposure to programming languages 
• Experience/exposure to JSON, C# Expressions and SQL
• Excellent written and verbal communication skills 
• Ability to effectively communicate with non-technical people 
• Affinity for phone communication  
• Strong troubleshooting skills 
• Strong analytical skills 
• Problem solving and critical thinking skills
• Familiar with reading API documentation
• Ability to evolve and adapt with system and Company changes
• Preferred:  Associates degree in computer/technology related field  
   

Employee Perks & Earnings:   

• Fully remote schedule!
• Dive into full coverage health insurance starting on day one.
• Embrace our open and flexible vacation policy, including sick leave.

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply! 

Who is LeadVenture?   

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including power-sports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firinsums True Wind Capital and TA Associates.   

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.   

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.