Supervisor, Website Implementation

Supervisor, Website Implementation

Here is more of what you’ll get to do:
 

• Lead team in day-to-day activities by supporting them in all aspects of delivery, making process decisions, and determining task assignments.
• Investigate escalated customer inquiries as needed.
• Assist in monitoring the progress of open tasks through the work order system.
• Assist in the preparation of and prepare reports and analyses on trends, recommendations, and technical logs.
• Monitor employee performance and provide coaching and training to team members
• Address and resolve personnel issues to ensure a positive work environment
• Expedite communication, and recommend techniques and best practices to Customers, Implementation Specialists, and Technical Support Specialists.

You’ll thrive in this role if you have:

• Relevant experience of 3 to 5 years, of which at least 1 is in a leadership role
• Excellent interpersonal skills and the ability to work with diverse and distributed teams
• Strong communication skills, both written and verbal
• Excellent troubleshooting and problem-solving skills
• Time management, prioritization, and multi-tasking skills
• Product/Industry Knowledge