Assist customers with forms related requests, questions, and issues via phone and email. Return voicemail messages from customers.
Follow-up with customers throughout all stages of requests.
Assist customers with installing and testing updates containing form changes.
Accurately log all interactions with customers, sales reps, and third parties into internal CRM program.
Learn and understand custom internal forms programming tools and language to effectively assist customers with forms.
Program new forms and update existing forms programming using designated internal programs
Revise existing legally reviewed forms to comply with current federal and state regulations and create new forms for review.
Test new forms and updated existing form programming using designated internal programs
Utilize a variety of resources to solve problems effectively and expediently.
Keep internal resources updated when relevant.
Act as a resource for other employees by answering questions posed via Slack.
Actively participate in company meetings, workshops, or smaller group meetings, and provide feedback and input as part of the overall team. Assist with providing training to other departments as needed.
Communicate feedback and suggestions to management and other departments, including specific customer requests and program suggestions.
Keep informed of federal and state regulations that impact the programming of forms.
Maintain and preserve an appropriate standard of confidentiality.
Perform additional responsibilities as assigned.

You’ll thrive in this role if you have:

Above average customer service skills.
The motivation to succeed in a team-oriented environment, while also working independently.
Time management and multitasking skills.
Attention to detail.
Strong written and verbal communication.
Critical thinking skills.
Adaptability to change and natural troubleshooting abilities.
Preferred: Experience in Microsoft and Adobe programs.

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.