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IN-Senior Manager_D365 Finance & Operations-Retail_MS Dynamics– Advisory - Kolkata

West Bengal, India (On-site)

IN-Senior Manager_D365 Finance & Operations-Retail_MS Dynamics– Advisory - Kolkata

2 Months ago • 9-12 Years • Finance • Undisclosed

About the job

4 skills required for this role

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azure

power-bi

innovation

-sap

Job Description

This Senior Manager position at PwC involves working as a Functional Consultant for MS Dynamics finance & operation modules, focusing on retail clients. Responsibilities include requirement gathering, process blueprinting, FRD creation, solution design, functional design documentation (functionality, reports, interfaces, enhancements, workflows), configuration, development, UAT, training, change management, and data migration. The role requires close collaboration with client teams, L1 support, and internal project managers. Problem-solving, issue resolution, and adherence to SLAs are crucial. The consultant will also participate in meetings, handle change requests, and contribute to proposal development. Strong D365 Retail/SCM expertise is mandatory, with preferred skills including D365 Retail, FRD creation, and MS Dynamics finance & operation modules.

Must have:

D365 Retail/SCM expertise
Requirement gathering & process blueprinting
Solution design & functional documentation
Configuration, development & testing
UAT, training & change management
Issue resolution & SLA adherence

Good to have:

D365 Retail
FRD creation
MS Dynamics finance & operation module

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Manager

Job Description & Summary

A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

Retail Consultant : D365 Finance & Operations :

• Work as a Functional Consultant for MS Dynamics finance & operation module

• Conduct requirement gathering

• Drive adoption of best practices in respective processes

• To be process blueprinting and FRD creation

• Solution design preparation

• Create functional design document for the custom solution i.e. functionality, report, interface, enhancements, workflow, notifications, DIXF etc

• Ensure configuration and development as per customer requirements

• Conducting UAT & training for respective processes

• Ensure Change management / training is completed i.e., resource readiness, business documentation updated (SOPs), etc.

• Create acceptance test plans & criteria along with the test data sets

• Conduct user acceptance testing

• Perform migration / upload of master data and open balances

• Conduct end user training

• Work closely with the client team under supervision of PwC project manager and monitor the daily issues on regular basis

• Work closely with L1 support team to identify the pain areas and provide solution / workaround

• Perform RCA of recurring issues and provide fix for the same

• Coordinate with the client if any change in the process, document the same, initiate the change management, effort estimation etc

• Participate in daily/weekly/monthly meeting to discuss support issues, resolutions and reporting

• Resolve any reported issues as agreed SLA

• Work on change requests assigned by the team lead

• Support development of proposals and statement of work to include drafting estimation of efforts

*Mandatory skill sets:

D365 Retail/SCM

*Preferred skill sets:

D365 Retail, FRD creation, MS Dynamics finance & operation module

*Year of experience required

9-12 Years

*Educational Qualification

BE/B.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

SAP CRM Technical

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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About The Company

PWC

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At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.

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