Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

This position leads implementation of our Reach CRM solution. This solution goes beyond the traditional CRM to help institutions with admissions, student success, retention, alumni, advancement and more, so our institutions can respond dynamically to each student’s unique experiences and needs at every stage of their lifecycle.

The Implementation Consultant is responsible for leading customers through the design and delivery of Anthology’s software solutions. This individual will work as part of a team to deliver solutions efficiently while achieving a high level of customer satisfaction. This includes becoming a subject matter expert in Anthology’s solutions and implementation methodology, conducting business process reviews, guiding customers through complex design discussions and configuration sessions, supporting user acceptance testing and deployment processes, and leading customer training. Consultants who excel in this role will demonstrate a proactive, self-starting attitude and be willing to go above and beyond to meet the needs of our customers and project team.

Specific responsibilities will include:

Following established methodology to meet project deliverables for all assigned tasks
Recognizing potential solutions to a business problem to ensure the best alternative is selected for the customer within the project scope
Providing required documentation and training for tasks including design documentation, technical specifications, solution functionality, user procedures, test plans, and status reports
Leading and delivering Microsoft Dynamics (CRM)/Power Apps projects through analysis, design, development, testing, training, and deployment activities
Communicating information clearly, accurately, and timely to project team members and customers
Identifying, recognizing, and escalating risks and issues
Seeking out and participating in learning activities to enhance knowledge of technologies, software packages, and the industry
Fostering an environment of teamwork both internally and externally
Participating in project quality assurance reviews as necessary
Assisting in developing internal training materials and project productivity tools
Participating in business development activities when requested
Establishing a positive, professional relationship with customers, inclusive of professional demeanor, conduct, and appearance
Establishing proper communication channels with customer personnel and responding appropriately to all customer concerns/requests on a timely basis
Providing Project Manager and customer management with ongoing progress reports according to the project charter, or at minimum on a weekly basis
Working proactively and cooperatively in a team environment to accomplish project deliverables within a defined schedule
Contributing to the management of the project goals and customer expectations
Notifying Project Manager of potential new business opportunities and project risks

The Candidate: 

Required skills/qualifications: 

Bachelor’s degree in Finance, Business Administration, Information Technology, or related field
At least 2 years working with Microsoft Dynamics CE 365 and Power Platform or other CRM software
In-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems
Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast training
Excellent written and oral communication skills
Excellent presentation, training, and public speaking skills
Strong problem-solving and research skills
Ability to work with cross-functional teams across global locations
Ability to work independently or as part of a team to accomplish assigned tasks
Ability to learn and adapt easily to working with new technologies
Strong analytical and logical thinking skills
Self-starter with troubleshooting capabilities
Fluency in written and spoken English at CEF B2 level or above
Fluency in written and spoken Spanish and Portuguese

Preferred skills/qualifications: 

Microsoft Certified: Power Platform PL-200
Microsoft Certified: Dynamics 365 Sales MB-210
Microsoft Certified: Marketing Functional Consultant MB-220
Knowledge of MS Dynamics HigherEd Accelerator
Higher Education industry experience
Master’s Degree in Business, Technology or related area
Student Information System experience
Experience working in both Agile and Waterfall delivery models
Previous experience with other software applications such as database and reporting programs
HTML and web development experience
Experience working with global/offshore teams on CRM technology implementation and maintenance
Proficient in Microsoft Office applications

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.