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HPC Support Escalation Engineer

England, United Kingdom (Remote)

HPC Support Escalation Engineer

29 Minutes ago • All levels • Administrative • Undisclosed

About the job

5 skills required for this role

Add these skills to join the top 1% applicants for this job

css

linux

tcp/ip-networking

networking

problem-solving

Job Description

The HPC Support Escalation Engineer will own, troubleshoot, and solve complex customer technical issues related to High-Performance Computing (HPC). This role involves acting as a technical advisor to customers, collaborating across teams, and utilizing troubleshooting tools and practices. Responsibilities include investigating and resolving complex issues, building communities with peers, sharing knowledge through readiness programs, mentoring others, deepening technical proficiency through training, engaging with engineering teams to identify and resolve product defects, and contributing to the development of automation techniques and diagnostic tools. The position offers the flexibility to work up to 100% remotely.

Must have:

Experience supporting HPC in Linux or Windows
Troubleshooting complex technical issues
Collaboration and problem-solving skills
Deep technical proficiency in HPC
Knowledge of TCP/IP networking, InfiniBand

Good to have:

Familiarity with HPC schedulers
MPI libraries and programming understanding
Hierarchical file systems and HPC storage knowledge

Perks:

Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Networking opportunities

Overview

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a HPC Support Escalation Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:

Experience supporting HPC in a Linux or Windows environment

Preferred Qualifications

Strong technical experience in three or more of the following:

Managing HPC clusters on-premises or on Cloud
In-depth knowledge of TCP/IP networking and related protocol, InfiniBand
Familiarity with HPC schedulers
Familiarity with MPI libraries and programming
Understand hierarchical file systems, including high performance parallel storage, and HPC cache

Language Qualification

English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

Response and Resolution:

You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness:

You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement:

You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect

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