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Fraud & Risk Operations - Manager

Uttar Pradesh, India (On-site)

Fraud & Risk Operations - Manager

1 Week ago • All levels • Product Management

About the job

Summary_{By Outscal}

4 skills required for this role

Boost these skills to join the top 1% applicants for this job

Must have:

Strong experience and expertise in Risk management - Fraud prevention, detection and mitigation
Lifecycle management of Customer / Merchant onboarding, monitoring, portfolio management and regulatory/network compliance
Been into Risk strategy roles and have indepth understanding of project management, KPI/KRI/OKR management for the Risk operations function
Management of quality metrics - internal control mechanisms across Risk Ops function

Good to have:

High level of drive, initiative and self-motivation
Ability to take internal and external stakeholders along
Understanding of Technology and User Experience
Love for simplifying
Growth Mindset
Willingness to experiment and improve continuously

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Risk Management - Ops & Fraud Risk is a versatile function which manages the Paytm super application products / services Viz.Digital Gold, Rent, Education fees, Ticket booking, Gift vouchers, Recharges & utilities, add money etc., and also the Merchant services - Offline QR, Soundbox, Point of sale and third party online payments.

Expectations/ Requirements:

⦁Strong experience and expertise in Risk management - Fraud prevention, detection and mitigation

⦁Lifecycle management of Customer / Merchant onboarding, monitoring, portfolio management and regulatory/network compliance

⦁Been into Risk strategy roles and have indepth understanding of project management, KPI/KRI/OKR management for the Risk operations function

⦁Management of quality metrics - internal control mechanisms across Risk Ops function

⦁Creative and dedicated individual who will fit with our collaborative culture

⦁Cohesively work with a lot of people, across functions and teams every day

⦁Coordinate with other departments for compatibility of all aspects of each project

⦁Develop comprehensive project plans along with key stakeholders

⦁Program manage initiatives that are driven centrally for Technology improvements

⦁Track Program/Project performance, specifically to analyze the successful completion of short- and long-term goals

⦁Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front

⦁Enable and encourage use of common services to increase the speed of development and execution

⦁Smart thinking and clear communication

⦁Use and continually develop leadership skills

⦁Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!

Superpowers/ Skills that will help you succeed in this role < to be provided by hiring managers>

⦁High level of drive, initiative and self-motivation

⦁Ability to take internal and external stakeholders along

⦁Understanding of Technology and User Experience

⦁Love for simplifying

⦁Growth Mindset

⦁Willingness to experiment and improve continuously

Qualifications and skills:

⦁<<to be included as per the role>> related experience, preferably at a large financial institution

⦁First Line of Defense and / or 2nd LOD experience in risk management/internal audit/risk strategy, product management with a large financial institution

⦁Ability to drive change in a dynamic environment through relationship building, and a strong ability to read the room

⦁Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels (including executives)

⦁Demonstrated ability to take industry trends, innovative behaviors, data analytics, and automation to drive a proactive and anticipatory approach to all risk management and control design

⦁Ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion

⦁Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills

⦁Excellent project management skills and the ability to motivate teams and drive performance

⦁High energy and proven track record of accomplishments and results

⦁Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests

⦁Broad knowledge of applicable laws, rules, regulations, supervisory guidance, and expectations for financial institutions

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