Fraud & Risk Operations - Manager
Job Summary
Job Description
As a Fraud & Risk Operations Manager at Paytm, you will be responsible for managing the risk associated with Paytm's super application products and services. You will be responsible for fraud prevention, detection, and mitigation, as well as customer and merchant onboarding, monitoring, and portfolio management. You will also be responsible for ensuring compliance with regulatory requirements. This role requires strong experience and expertise in risk management, including fraud prevention, detection, and mitigation. You will also need to have experience in lifecycle management, project management, KPI/KRI/OKR management, and quality metrics. This is a highly collaborative role that requires strong communication and interpersonal skills. You will be working with a variety of teams across Paytm to ensure the successful delivery of projects.
Must have:
- Strong experience and expertise in Risk management - Fraud prevention, detection and mitigation
- Lifecycle management of Customer / Merchant onboarding, monitoring, portfolio management and regulatory/network compliance
- Been into Risk strategy roles and have indepth understanding of project management, KPI/KRI/OKR management for the Risk operations function
- Management of quality metrics - internal control mechanisms across Risk Ops function
Good to have:
- High level of drive, initiative and self-motivation
- Ability to take internal and external stakeholders along
- Understanding of Technology and User Experience
- Love for simplifying
- Growth Mindset
- Willingness to experiment and improve continuously
4 skills required
Job Details
Risk Management - Ops & Fraud Risk is a versatile function which manages the Paytm super application products / services Viz.Digital Gold, Rent, Education fees, Ticket booking, Gift vouchers, Recharges & utilities, add money etc., and also the Merchant services - Offline QR, Soundbox, Point of sale and third party online payments.
Expectations/ Requirements:
⦁Strong experience and expertise in Risk management - Fraud prevention, detection and mitigation
⦁Lifecycle management of Customer / Merchant onboarding, monitoring, portfolio management and regulatory/network compliance
⦁Been into Risk strategy roles and have indepth understanding of project management, KPI/KRI/OKR management for the Risk operations function
⦁Management of quality metrics - internal control mechanisms across Risk Ops function
⦁Creative and dedicated individual who will fit with our collaborative culture
⦁Cohesively work with a lot of people, across functions and teams every day
⦁Coordinate with other departments for compatibility of all aspects of each project
⦁Develop comprehensive project plans along with key stakeholders
⦁Program manage initiatives that are driven centrally for Technology improvements
⦁Track Program/Project performance, specifically to analyze the successful completion of short- and long-term goals
⦁Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front
⦁Enable and encourage use of common services to increase the speed of development and execution
⦁Smart thinking and clear communication
⦁Use and continually develop leadership skills
⦁Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!
Superpowers/ Skills that will help you succeed in this role < to be provided by hiring managers>
⦁High level of drive, initiative and self-motivation
⦁Ability to take internal and external stakeholders along
⦁Understanding of Technology and User Experience
⦁Love for simplifying
⦁Growth Mindset
⦁Willingness to experiment and improve continuously
Qualifications and skills:
⦁<<to be included as per the role>> related experience, preferably at a large financial institution
⦁First Line of Defense and / or 2nd LOD experience in risk management/internal audit/risk strategy, product management with a large financial institution
⦁Ability to drive change in a dynamic environment through relationship building, and a strong ability to read the room
⦁Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels (including executives)
⦁Demonstrated ability to take industry trends, innovative behaviors, data analytics, and automation to drive a proactive and anticipatory approach to all risk management and control design
⦁Ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion
⦁Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills
⦁Excellent project management skills and the ability to motivate teams and drive performance
⦁High energy and proven track record of accomplishments and results
⦁Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests
⦁Broad knowledge of applicable laws, rules, regulations, supervisory guidance, and expectations for financial institutions
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