Ticketing Cluster Manager, Milano-Cortina 2026 - Olympic and Paralympic Games

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Primary Responsibilities

• Allocate ticket inclusive hospitality products for B2B client proposals and approve requests from sales teams in reservations systems, following established sales rules.
• Collaborate with Ticketing team, Product and Inventory teams and other Functional Areas as necessary.
• Plan ticketing operations in all venue clusters.
  • Perform audits of hospitality seats and locations in all venues.
  • Assist in planning of the dedicated hospitality guest support at venue Ticket Box Offices.
• Monitor the Competition Schedules, update internal documents when necessary and keep relevant FA’s informed of changes that could impact operations.
• Produce reports and data analysis for presentations and status updates.
• Assist in the planning and delivery of digital tickets to clients.
• Prepare training and supervise any additional ticketing staff that may be required.
• Other ticketing duties, as required to support the Milano Cortina OL Ticketing Lead and On Location’s successful delivery of the Olympic and Paralympic Games project.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.  Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:

• Minimum 3 years of experience in ticketing for the Olympic and Paralympic Games or in other global sporting events with official travel and hospitality providers
• Minimum 3 years of experience with event ticketing systems and databases
• Excellent computer skills with high proficiency in Microsoft Office suite, in particular advanced capability in Excel
• Proficiency in project management applications
• Strong customer service ethic
• Strong organizational and time management skills, with ability to multi-task, prioritise and meet deadlines

• Fluent in Italian and English
• Excellent interpersonal skills – written and verbal
• Ability to work collaboratively within a team
• Proactive in identifying areas where support can be provided in order to meet deadlines

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.