Delivery Operations Manager
Job Summary
Job Description
The Delivery Operations Manager is a critical leadership role, responsible for operational excellence in the Belgian market. Key responsibilities include designing and leading end-to-end operations (order placement to delivery), analyzing and improving logistics, vehicle registration, fleet management, and finance/collections processes. This role requires building cross-functional collaboration with Sales, Delivery, and Service teams, leading and developing the Operations team, and ensuring excellent customer experiences. Strategic planning and partnership with the Market Leader to drive growth are also essential. The ideal candidate will possess strong leadership skills, operational expertise, analytical abilities, and experience in change management. Fluency in English and Dutch or French is preferred, along with a valid driver's license.
Must have:
- Strong leadership & operational experience
- Proven track record of exceeding targets
- Analytical & process improvement skills
- Cross-functional collaboration
- Team leadership & development
- Excellent customer experience focus
- Strategic planning & decision-making
- Fluent in English & Dutch/French
- Valid driver's license
Perks:
- Dynamic and fast-paced environment
- Collaborative team
- Ongoing training and development
3 skills required
Job Details
What to ExpectWhat You’ll DoWhat You’ll Bring
Our Delivery Operations Manager is a critical member of the leadership team and serve as a beacon of operational excellence in the market. They act as brand ambassador, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.
We offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with a brilliant and highly motivated team in one of the world’s most innovative companies
- Ongoing training and development to help you grow as a manager and leader
- Design, lead & drive operational excellence: You are the expert and leader of the end-to-end operations and systems for the entire market, from order placed to car delivered. You regularly review country KPIs, following trends and collaborating with management to secure continuous success
- Analyse, develop & improve: We look to you to analyse, develop and improve processes related to logistics, vehicle registration, fleet management, finance/collections, vehicle delivery, and all other required documentation and operational processes in your market
- Build cross-functional collaboration: You will build strong relationships with key stakeholders within Sales, Delivery and Service operations to capitalize on growth opportunities.
- Champion your team: We trust you to lead, build, and develop our brilliant Operations team in Belgium. You recognize potential and are committed to continuously growing your people. And you always act with safety in mind.
- Inspire first-class customer experiences: Design operations in your market that will; minimize vehicle dwell and yield loss, drive speed of
- execution of pre-delivery activities, optimize vehicle and customer readiness, and deliver excellent customer experience
- Strategize: Partnering with the Market Leader you will define the optimal operational strategy that will enable growth in the market. You develop and drive strategic decisions for the Operations organisation with the aim to meet both current and future demands
- A strong collaborative leader, experienced within Operations and with proven track record of meeting and exceeding targets and goals. You have a passion for fostering a supportive team environment where every individual feels valued and motivated to contribute their best.
- Knowledgeable and analytical – you have the ability and drive to quickly develop a good understanding of processes and workflow. Your analytical skills give you the ability to convert findings into practice
- Operational and strategic in your leadership, while always remaining hands-on
- On time – you have a strong ability to prioritize, manage multiple projects and deliver on business critical deadlines
- Experienced within change management, with the proven ability to lead and engage people through and beyond change
- Ability to communicate effectively and respectfully. Fluent in English and Dutch or French are preferred.
- Ability to Travel: You will travel within Belgium (Londerzeel, Brugge, Liège) with occasional travel to the Netherlands and France.
- Required to hold a valid Driver’s license
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