Delivery Operation Advisor
Job Summary
Job Description
The Tesla Delivery team in Taichung seeks a Delivery Operation Advisor to support the Delivery Advisor in providing exceptional customer ownership experiences. Responsibilities encompass document management (IDs, coordinating with Customs, government agencies, and registration partners), CRM system updates, support for the Delivery Manager in center operations, and process improvement contributions. The role also involves handling post-delivery customer service requests like tax refunds. Proficiency in Excel formulas and word functions is beneficial. The ideal candidate is detail-oriented, organized, capable of independent work, and enthusiastic about the transportation industry's transformation.
Must have:
- Detail-oriented and organized
- Independent work in fast-paced environment
- Excellent cross-functional collaboration
- Proficiency in CRM system updates
- Document management and coordination
- Customer service and post-delivery support
Good to have:
- Excel (VLOOKUP, mail merge)
- Team management experience
- Understanding of EV tax refund process
Perks:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Global Employee Assistance Program (EAP)
- Employee Vehicle Purchase Program
- Employee Welfare Committee
- Employee Merchandise Discounts
- Celebratory Gifts
- Employee Referral Program
2 skills required
Job Details
What to Expect
The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and assist our Delivery Advisor with document support and coordinate license plates with registration vendor to serve customers and help them to take ownership of their new vehicles. And after delivery the role also need to arrange customer after service as tax refund or other request from customer.
What You’ll Do• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices
What You’ll Bring• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices
• Detailed oriented, can handle high volume of data in an organized way.
• Strong ability to work independently, knowing how to prioritize tasks in a fast pace working environment.
• Enthusiastic and passionate about the changes in the transportation industry.
• Good at work cross-functionally with logistics, Customs, Customer support, Vendors, Operation and Admin.
• Capable of understanding new information/systems at a rapid pace
• Willing to work on a flexible schedule, according to activity volume.
• Excel formula & word function skills(ex:vlookup, mailmerge…) knowledge is plus
• Team management experience is plus
• Strong ability to work independently, knowing how to prioritize tasks in a fast pace working environment.
• Enthusiastic and passionate about the changes in the transportation industry.
• Good at work cross-functionally with logistics, Customs, Customer support, Vendors, Operation and Admin.
• Capable of understanding new information/systems at a rapid pace
• Willing to work on a flexible schedule, according to activity volume.
• Excel formula & word function skills(ex:vlookup, mailmerge…) knowledge is plus
• Team management experience is plus
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Employee Welfare Committee
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company
福利
除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：
- 員工認股計劃（ESPP)
- 團體醫療保險
- 全球員工協助方案 (EAP) 和協助資源
- 員工購車計劃
- 職工福利委員會
- Eshop精品員工優惠
- 特殊場合的慶祝禮物
- 員工推薦計劃
本公司保留更改福利項目的權利。
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