Delivery Advisor

2 Days ago • All levels • Operations

About the job

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Job Description

The Tesla Delivery Advisor is responsible for providing a delightful ownership experience for new Tesla customers. Responsibilities include welcoming customers, updating internal systems with accurate delivery information, preparing vehicles and hosting delivery appointments, conducting new owner orientations, supporting the Delivery Manager in center operations, and contributing ideas to improve the delivery process. The ideal candidate will possess excellent verbal skills, a history of superior customer service, enthusiasm for the automotive industry, cross-functional collaboration skills, strong organizational abilities, and flexibility in scheduling. Proficiency in English and local languages is required. A valid driver's license is preferred.

Must have:

Excellent verbal skills
Superior customer service
Passion for EV industry
Strong organizational skills
Cross-functional collaboration
Proficiency in English and local languages

Good to have:

Experience in customer service or related field

What to Expect

The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.

What You’ll Do

Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
Regularly update the internal system to ensure accurate and timely delivery information is available to management.
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures.
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
Keep up with industry trends and best practices.

What You’ll Bring

Excellent verbal skills.
Consistent record of customer service excellence.
Enthusiastic and passionate about the changes in the personal transportation industry.
Ability to work cross-functionally with sales, service, logistics, and admin teams.
Ability to work across multiple systems.
Strong organization and time management skills.
Willingness to work on a flexible schedule, according to activity volume.
A valid driver’s license and an acceptable and safe driving record preferred.
Proficiency in English and other local languages required.

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