Customer Support Specialist 電話客服顧問 at Tesla in Taipei City, Taiwan

Job Summary

Job Description

The Customer Support Specialist (電話客服顧問) at Tesla Taiwan provides exceptional 24/7/365 customer support through inbound calls and emails, addressing technical support and roadside assistance inquiries. Responsibilities include educating vehicle owners, providing effective technical solutions, exceeding customer expectations, escalating concerns to relevant parties, and accurately documenting issues in CRM/Vehicle Support Systems. The role requires a commitment to ensuring a positive ownership experience for Tesla customers and proficiency in resolving technical issues efficiently and professionally. The position is based in Taipei City.

Must have:

Handle inbound calls and emails
Provide technical support and roadside assistance
Educate vehicle owners
Document issues in CRM/Vehicle Support Systems
Escalate concerns to relevant parties

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

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Job Details

What to Expect

Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems

•通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中

What You’ll Do

Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems

•通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中

What You’ll Bring

Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems

•通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：