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Customer Support Associate

Haryana, India (On-site)

Customer Support Associate

1 Month ago • Upto 1 Years • Operations

About the job

1 skill required for this role

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communication

Job Description

The Customer Support Associate role in Gurgaon, India, requires handling customer inquiries, resolving complaints, assisting with product/service issues, and maintaining interaction records. Excellent communication in Hindi and English, problem-solving, and multitasking skills are essential. The position is ideal for fresh graduates with strong communication skills and a customer-oriented attitude, offering a chance to kickstart a career in customer service. Responsibilities include providing prompt and accurate responses to customer inquiries, resolving complaints efficiently and professionally, assisting customers with product or service-related issues, maintaining records of customer interactions, and collaborating with team members to enhance customer experience.

Must have:

Excellent communication (Hindi & English)
Strong problem-solving skills
Efficient complaint resolution
Record keeping of customer interactions
Graduate degree

Good to have:

Teamwork skills
Customer-oriented attitude

Experience Required: 0-1 Year
Location: Gurgaon (on-site)

Key Responsibilities:

Handle customer inquiries and provide prompt, accurate, and courteous responses.
Resolve customer complaints efficiently while maintaining a positive and professional attitude.
Assist customers with product or service-related issues and provide appropriate solutions.
Maintain records of customer interactions, feedback, and follow-up actions.
Collaborate with team members to improve customer experience and satisfaction.

Skills Required:

Excellent communication skills in Hindi and English (both verbal and written).
Strong problem-solving and interpersonal skills.
Ability to multitask and manage time effectively.

Qualifications:

Graduate in any discipline. (Mandatory)

Additional Information:

Freshers with strong communication skills are welcome to apply.
A customer-oriented attitude and ability to work in a team environment will be highly valued.

We are looking for enthusiastic candidates eager to kickstart their careers in customer service. If you have a passion for helping others and excellent communication skills, we’d love to hear from you!

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About The Company

Starkflow

48 Active Jobs

We help founders grow businesses by leveraging the best remote talent from across the globe, bringing them under one roof. As a result, companies save money and time, eliminating the need to search for the right talent. We take care of everything:

🔎 Filtering

🗣️ Interviewin

✍️ Making offers

💰 Payments and Payroll

📈Management and more.

Our service provides the opportunity to broaden your horizons beyond local talent, allowing you to save time and concentrate on what matters most: expanding your business.