Customer Program Manager

About Marvell

Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. 

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. 

Your Team, Your Impact

Customer Solution Group - Managing and supporting the NSX BU Customer Landscape

What You Can Expect

We are seeking a highly talented and experienced Customer Program Manager to join our Customer Program Management team and lead Customer Programs for the NSX BU Strategic accounts. The ideal candidate will possess extensive program management skills, significant customer-facing experience, and a background in computer science or electronics engineering. Additionally, they should have vast knowledge in the switching and networking fields within the semiconductor industry.

The Customer Program Manager will play a crucial role in managing customer semiconductor switching projects and programs from initiation to completion, ensuring alignment with customer requirements and milestones. They will directly engage with customers to understand their needs, provide technical guidance, and address any concerns or issues in a timely manner. Moreover, this role entails managing the customer interface with engineering groups, ensuring quality deliveries in a timely manner while maintaining customer relationships, promoting new engagements, and driving them to smooth execution. The Customer Program Manager will drive continuous improvement initiatives to enhance project management processes and methodologies, make customer delivery tradeoffs, resolve internal and external conflicts, mitigate risks, and promote internal engineering processes to improve the customer experience. They will also deliver compelling presentations and reports to communicate project status, milestones, and deliverables to customers, stakeholders, and senior management.

• Manage customer semiconductor switching projects and programs from initiation to completion, ensuring alignment with customer requirements and milestones.
• Directly engage with customers to understand their needs, provide technical guidance, and address any concerns or issues in a timely manner.
• Manage the customer interface with engineering groups and be responsible for quality deliveries in a timely manner while maintaining customer relationships, promoting new engagements, and driving them to smooth execution.
• Drive continuous improvement initiatives to enhance project management processes and methodologies.
• Make customer delivery tradeoffs, resolve internal and external conflicts, mitigate risks, and promote internal engineering processes to improve the customer experience.
• Deliver compelling presentations and reports to communicate project status, milestones, and deliverables to customers, stakeholders, and senior management.

What We're Looking For

• Bachelor's degree in Computer Science or Electronics Engineering with 10-15 years of related experience, or Master's degree / PhD in Computer Science or Electronics Engineering with 5-10 years of experience.
• Minimum of 7 years of experience in customer project/program management within the semiconductor industry.
• At least 5 years of experience in direct management of multidisciplinary teams, including software and hardware professionals.
• At least 5 years of experience and knowledge in networking and network switch products.
• Proven track record of successful customer engagement and relationship management.
• Excellent interpersonal skills with the ability to collaborate effectively across different teams and functions.
• Outstanding communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Independent and self-directed with the ability to prioritize and manage multiple tasks simultaneously.

Expected Base Pay Range (USD)

137,510 - 206,000, $ per annum

The successful candidate’s starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions.

Additional Compensation and Benefit Elements 

At Marvell, we offer a total compensation package with a base, bonus and equity.Health and financial wellbeing are part of the package. That means flexible time off, 401k, plus a year-end shutdown, floating holidays, paid time off to volunteer. Have a question about our benefits packages - health or financial? Ask your recruiter during the interview process.

This role is eligible for our hybrid work model in which you will be able to split time between working from home and on-site in a Marvell office.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at TAOps@marvell.com.

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