Customer Experience Specialist, Home Delivery

1 Week ago • All levels • Operations

Job Summary

Job Description

As a Customer Experience Specialist at Tesla, you'll be the face of the brand, delivering vehicles directly to customers' homes or workplaces. This role ensures a seamless and exceptional customer experience, from delivery to follow-up. Responsibilities include professional vehicle handover, explaining vehicle features and benefits, addressing customer questions and concerns, managing delivery schedules and logistics, acting as a point of contact for other specialists, and providing feedback to improve processes. The position requires excellent interpersonal skills, strong organizational abilities, a positive attitude, and flexibility to work weekends and evenings. This part-time role offers the opportunity to transition to full-time employment.
Must have:
  • Full UK driving license
  • Excellent interpersonal skills
  • Strong organizational skills
  • Excellent customer experience
  • Positive and professional attitude
  • Weekend & evening flexibility

Job Details

What to Expect
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do
  • Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
  • Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
  • Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
  • Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
  • Manage delivery schedules and logistics to meet customer expectations.
  • Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
What You’ll Bring
  • Full UKdriving licence with no more than 6 points.
  • Excellentinterpersonal skills with a natural ability to build rapport and engage withcustomers.
  • Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
  • Proventrack record of delivering excellent customer experiences.
  • Customer-focused with a positive and professional attitude.
  • Flexibilityto work on weekends and evenings as required. 
  • Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
  • A passionfor Tesla's mission to accelerate the world's transition to sustainable energy.

Similar Jobs

LeoVegas - Customer Experience Advisor - Dutch Market

LeoVegas

Newcastle Upon Tyne, England, United Kingdom (On-Site)
3 Months ago
Kronospan - IT Service Centre Manager M/F

Kronospan

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
Alphasense - Operations Manager

Alphasense

Chicago, Illinois, United States (On-Site)
1 Month ago
Unity - Technical Program Manager

Unity

Copenhagen, Denmark (On-Site)
1 Month ago
Barracuda Networks  Inc  - Business Systems Analyst

Barracuda Networks Inc

Ontario, Canada (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Bristol, England, United Kingdom

PlayStation Global - Fraud Strategy Quantitative Analyst

PlayStation Global

London, England, United Kingdom (On-Site)
1 Day ago
Fluence - Controls Engineer

Fluence

London, England, United Kingdom (Remote)
3 Months ago
Unity - Senior Leave & Absence Specialist EMEA

Unity

United Kingdom (Remote)
2 Months ago
Rebellion - QA Manager - Multiple Projects

Rebellion

Oxford, England, United Kingdom (Hybrid)
3 Months ago
Blazing griffin - Graduate/Junior Tools Programmer (Games)

Blazing griffin

Glasgow, Scotland, United Kingdom (On-Site)
1 Month ago
Behaviour Interactive - Principal/ Senior Gameplay Programmer - Dead by Daylight | Principale / Senior Programmeur·se jouabilité - Dead by Daylight

Behaviour Interactive

Middlesbrough, England, United Kingdom (On-Site)
5 Months ago
Rockstar Games - UI Tools Programmer (Mid/Senior)

Rockstar Games

Dundee, Scotland, United Kingdom (On-Site)
3 Weeks ago
Rockstar Games - Development Support: Development Production

Rockstar Games

Edinburgh, Scotland, United Kingdom (On-Site)
2 Weeks ago
ION - Markets Product Security Engineer - UK

ION

London, England, United Kingdom (On-Site)
3 Months ago
Netflix - Counsel, Real Estate Legal - EMEA

Netflix

London, England, United Kingdom (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Operations Jobs

LeoVegas - Outbound Specialist Dutch Speaking

LeoVegas

Leiden, South Holland, Netherlands (On-Site)
3 Months ago
Inspired Entertainment - Customer Service Assistant

Inspired Entertainment

Skipsea, England, United Kingdom (On-Site)
1 Week ago
Rank group - Team Leader - Food & Beverage

Rank group

Gateshead, England, United Kingdom (On-Site)
2 Months ago
Trek - Service Technician/Advisor

Trek

Burlington, Massachusetts, United States (On-Site)
3 Days ago
Trek - Service Manager

Trek

Corte Madera, California, United States (On-Site)
1 Month ago
Tesla - Store Manager

Tesla

Evenes, Nordland, Norway (On-Site)
1 Week ago
Keywords Studios (Player Support) - Live Chat Support - Player Engagement Agent (Gaming)

Keywords Studios (Player Support)

Mandaluyong, Metro Manila, Philippines (Hybrid)
1 Week ago
Evolution - Training Academy Manager (Online gaming industry)

Evolution

New Westminster, British Columbia, Canada (On-Site)
2 Months ago
Crunchyroll - IT Operations Technician (Contract)

Crunchyroll

Dallas, Texas, United States (On-Site)
2 Months ago
Inspired Entertainment - Field Service Engineer

Inspired Entertainment

Newquay, England, United Kingdom (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Grünheide (Mark), Brandenburg, Germany (On-Site)

Bern, Canton Of Bern, Switzerland (On-Site)

Taichung City, Taiwan (On-Site)

Birmingham, England, United Kingdom (On-Site)

Brno, South Moravian Region, Czechia (On-Site)

Długołęka, Lower Silesian Voivodeship, Poland (On-Site)

Odense, Denmark (On-Site)

Berlin, Berlin, Germany (On-Site)

Drammen, Buskerud, Norway (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug