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Critical Response Operations

Critical Response Operations

2 Days ago • 4 Years + • Operations

About the job

Summary_{By Outscal}

2 skills required for this role

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Must have:

4+ years experience in crisis, risk and/or trust and safety management
Project management and problem-solving experience
Experience engaging with diverse stakeholder partners to achieve common goals
Experience prioritizing multiple functions and incoming asks in real-time
Knowledge of global current events, including geopolitical developments and how resulting behaviors may manifest on social media platforms
Adept at operating in dynamic, ambiguous situations, developing creative solutions in the absence of established protocols.
Strong communication skills, demonstrated experience influencing across functional boundaries and/or globally and ability to context switch across different problem areas
Strong aptitude for understanding and contextualizing operational workflows

Good to have:

Previous experience in an Operations function/role

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The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta. The Critical Response Operations team provides 24/7/365 management for the most sensitive, multi-domain, novel issues impacting our business. We serve as the coordinators uniting Ops efforts across high-priority events and key business priorities, including elections IPOCs (Integrity Product Operations Centers), unplanned geopolitical crises, and developments likely to have out-of-scale implications for Meta integrity systems. Our mission is to integrate all necessary Operations activities to effectively mitigate, prepare for, respond to, and recover from critical events and crises, continuously enhance the company’s comprehensive approach to response management, and protect our communities during the world’s most acute moments. We are looking for Critical Response Ops team member who has a passion for quickly understanding the depth and breadth of emerging risks cross-platform, as well as demonstrated project management experience to identify the right risk problem statement/s, determine the appropriate Ops, Policy and Product levers necessary to mitigate the risk/s, and engage the responsible stakeholders required for a comprehensive solution. As the successful candidate, you will thrive in ambiguity, operate with grace under pressure, enjoy close collaboration with cross-functional partners, and are always searching out new knowledge and expertise.

Critical Response Operations Responsibilities

Serve as primary Global Response Operations single-threaded-owner for planned and unplanned critical events, such as Planned election Integrity Product Operation Centers, Unplanned geopolitical crises/triggers, Planned new Product launches, etc

Provide 24/7/365 crisis support for the most sensitive, multi-domain, novel issues impacting our business, including but not limited to: End-to-end management of pre, during and post critical event mitigation efforts, including dynamic prioritization, cross functional coordination, logistics and staffing

Deliver risk scoping and problem solving for nuanced, emerging or ambiguous issues: - Provide initial assessment of potential on-platform integrity risk posed by Product, Policy, Operational developments and/or external triggers, in partnership with stakeholders - Intake related leadership and XFN asks and craft solvable problem statements and design quick-turn operational solutions to mitigate/prepare for said issues

Craft communications that provide cross-org/company visibility into coordinated critical event management efforts

Document, deliver, and implement post critical event feedback to reinforce clear ownership and accountability while anchoring on continuous improvement, improved ways of working, and operationalizing lessons learned

Continuously maintain stakeholder relationships across Global Response Operations, Strategic Response Policy, Global Response, Public Policy, etc.

Continuously contribute to team knowledge management and training needs

Please note this is a 24/7 on-call role and that some late night, weekend and holiday work will be required on a shift basis

Minimum Qualifications

4+ years experience in crisis, risk and/or trust and safety management

Project management and problem-solving experience

Experience engaging with diverse stakeholder partners to achieve common goals

Experience prioritizing multiple functions and incoming asks in real-time

Knowledge of global current events, including geopolitical developments and how resulting behaviors may manifest on social media platforms

Adept at operating in dynamic, ambiguous situations, developing creative solutions in the absence of established protocols.

Strong communication skills, demonstrated experience influencing across functional boundaries and/or globally and ability to context switch across different problem areas

Strong aptitude for understanding and contextualizing operational workflows

Preferred Qualifications

Previous experience in an Operations function/role

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About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Equal Employment Opportunity and Affirmative Action

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to .

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