Collections - Junior Manager
Job Summary
Job Description
As a Collections Junior Manager at Paytm, you'll lead collection teams, achieving branch targets for assigned products. Responsibilities include overseeing accounts for overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. You'll ensure adherence to legal guidelines for collection agencies and in-house collectors, preventing fraudulent practices and minimizing losses. The role demands strong communication, negotiation, leadership, and relationship-building skills, along with a proven track record of achieving targets in a high-performance environment. You'll continuously monitor collection activities, ensuring compliance with legal frameworks and the company's Code of Conduct.
Must have:
- Achieve collection targets
- Meet product collection targets
- Ensure legal guideline compliance
- Monitor for fraudulent practices
- Over 1 year Collections experience
- Excellent communication skills
- Strong negotiation & leadership skills
Good to have:
- Working knowledge of computers
- Growth mindset
- Achievement orientation
- Willingness to experiment and improve
Perks:
- Collaborative, output-driven program
- Increased cross-sell opportunities
- 360-degree peer feedback
- Respectful work environment
- Wealth creation opportunities
1 skill required
Job Details
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: Collection Team Lead will be responsible for collection targets of the assigned branches. They will be required to meet the target of assigned product. Follow the legal guidelines for collection agencies & in-house collections.
Expectations/ Requirements:
1. To achieve collection targets of the Respective Branch assigned.
2. Meeting the Target on the product assigned for Collections.
3. Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.
4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines provided by the law in force.
5. Ensure adherence to the Code of Conduct.
6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.
Superpowers/ Skills that will help you succeed in this role:
1. More than 1 year of relevant experience in Collections role
2. Excellent Communication Skills
3. Negotiations skills - strong bias for driving results in a High performance environment
4. Strong Relationship and Leadership skills
5. Working Knowledge of Computers
6. Growth Mindset
7. Demonstrated success and achievement orientation.
7. Willingness to experiment and improve continuously
Education: graduate in any specialization
Why join us:
1. A collaborative output driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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