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Associate Energy Systems Technical Support Engineer

Victoria, Australia (On-site)

Associate Energy Systems Technical Support Engineer

1 Day ago • 2 Years + • Administrative • Operations • Undisclosed

About the job

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Job Description

The Associate Energy Systems Technical Support Engineer at Tesla provides technical support for Industrial Energy Storage product lines. Responsibilities include answering customer inquiries, maintaining high fleet availability through proactive monitoring, evaluating customer needs, resolving technical issues, educating installers and customers, determining if on-site service is required, communicating customer concerns, and recording data in a CRM. The ideal candidate possesses strong customer service skills, technical acumen (electrical/engineering background preferred), and the ability to work both independently and collaboratively. A strong work ethic and a commitment to exceeding customer expectations are vital. This role may include weekend support.

Must have:

2+ years relevant experience (electrical/engineering)
Excellent written/oral communication
Strong customer service skills
CRM & MS Office Suite experience
Proactive problem-solving
Technical troubleshooting

Good to have:

Energy industry experience
Understanding of distributed generation/energy storage

Perks:

Employee Stock Purchase Plan
Parental leave
Employee Vehicle Loan Program
Well-being Fund
Bike to work allowance
Birthday Leave
Volunteer Leave

What to Expect

An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.

Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.

What You’ll Do

Provide the highest level of customer support by answering customer inquiries
Maintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customer
Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
Determine if a technical solution can be resolved remotely or if on-site service is required
Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
Accurately record issues and data into a CRM database
This role may require shifted workweek to provide weekend support

What You’ll Bring

Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background
Excellent written and oral English communications skills
Excellent customer service skills
Ability to prioritize effectively and handle shifting priorities
Experience with CRM systems and MS Office Suite
Energy industry experience or background in a technical support
Understanding of distributed generation and/or energy storage systems preferred

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
Bike to work – $10 per day if you cycle to work
Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

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