Associate Account Manager
Job Summary
Job Description
The Associate Account Manager at WebMDMedscape is responsible for building and maintaining strong client relationships. This role requires managing day-to-day account activities, ensuring timely project delivery, and exceeding client expectations. Responsibilities include collaborating with internal teams, preparing client communications (reports, presentations, etc.), and adhering to communication standards. The ideal candidate possesses strong organizational and communication skills, thrives in deadline-driven environments, and has experience in project management and client service within the digital, agency, or healthcare sectors. A deep understanding of Medscape processes and revenue goals is crucial.
Must have:
- 1-2 years Account Management exp.
- Strong client relationship skills
- Excellent communication & organization
- Project management & timeline execution
- Healthcare/Digital agency experience
Good to have:
- Familiarity with HCP clients
- MLR process understanding
Perks:
- Competitive salary
- Equity
- Benefits
- Growth opportunities
2 skills required
Job Details
Description
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
We’re looking for an experienced and motivated client services professional to join our Account Management team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication skills with the ability to pivot. You will also have demonstrated efficiencies in project management and timeline execution.
What Makes This Job Amazing
- You’ll become part of our high-performing, and close-knit account team
- You will function as the day-to-day lead on your book of business
- This is a full-time position that offers a competitive salary, equity, and benefits.
- We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.
Role Responsibilities include, but are not limited to:
- Account Management
- Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
- Build and maintain strong client relationships, including onsite presence as needed
- Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc.
- Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
- Support overall client satisfaction by providing the highest caliber customer-service experience
- Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
- Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
- Client travel as required
Qualifications:
- 4-year Bachelor’s degree preferred or will consider related experience.
- Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience
- Minimum of 1-2 years of experience in Account Management
- Passion for customer service and for ensuring that our clients have the best experience possible delivering flawless execution across all projects
- Familiarity with HCP-based clients including MLR process
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