Area Operations Staff (Malang)
Job Summary
Job Description
Job Details
What Will You Do
- Handle end-to-end processes for the walk-in center (Driver Support Unit) in the area
- Handle all the driver community, multi-channel communication and driver care in the area
- Ensure problem solving according to agreed process & based on standard operational procedure
- Manage driver care service time and driver satisfaction
- Execute events related to operations
- Coordinate with the Area Operations Supervisor for day-to-day escalated issues around operations
What Will You Need
- Fresh graduate or having min. 1 year experience in the startup industry preferably.
- Bachelor degree from top university or any well known in the region with GPA 3.2 or equivalent
- Strong communication skills and bias for action.
- Must have capabilities in analytical thinking and problem solving through BigQuery analytics.
- Embraced continuous improvement
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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