Account Coordinator - N5999
Job Summary
Job Description
Nisum is hiring an Account Coordinator with 5+ years of experience. You'll manage account operations, client communication, and process management. Strong data analysis, problem-solving, and communication skills are crucial. Experience with Microsoft Office and Google Suite is essential.
Must have:
- Account Operations
- Client Communication
- Process Management
- Data Analysis
Good to have:
- Project Teams
- Ambiguous Situations
- Microsoft Office
- Google Suite
7 skills required
Job Details
Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “Building Success Together®,” Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.
What You'll Do
- Account Operations Management: Contracts, Revenue Estimates, Personnel Onboarding – Offboarding.
- Client Communication: Client communication for operational matters, Client follow-ups when needed.
- Process Management: Create and implement operations process in the account through account leads. Create operational metrics and lead the effort in measuring and implementing those metrics.
- Analysis & Reporting: Strong data analysis capabilities to identify problem areas. Solutioning for the problem areas, review of solution internally and implementing same across the account. Create on demand reports.
- This position will provide support by working with cross-functional teams to prevent and resolve issues.
- Duties and Responsibilities:
- Comfortable working with associates at all levels (internal & external)
- Work closely with manager and support with projects for the account, including but not limited to:
- Submitting client SOWs or work orders, monthly hour reconciliation, time-sheet follow-up, etc.
- Maintain and update documentation on internal and cross-functional processes.
- Maintain master files of all SOWs or WO’s submitted, hours, etc.
- Providing the required documents (Client letter, WO/SOW’s) to immigration team
- Generating monthly resource reports by account.
- Follow up on expiring SOWs with onsite contact for extension
- Efficient in prioritizing work based on urgency
- Other responsibilities as assigned.
What You Know
- A minimum of 5+ years of proven professional experience is required.
- Ability to successfully manage multiple responsibilities simultaneously under pressure and must be flexible to changing priorities.
- Must be able to work independently with limited supervision and as part of a team.
- Strong organization & administrative skills
- Experience serving on and contributing to project teams, with the ability to serve as the lead for a project team
- Strong written and verbal communication skill
- Comfortable thriving in ambiguous situations and in a dynamic environment
- Excellent time management, planning, and organizational skills
- Working knowledge of: Microsoft Office – Outlook, Excel and PowerPoint, Google Suite of products
- Attention to detail
Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace.
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