Support Configuration and Admin Specialist, gTech gUP

1 Month ago • 2-4 Years • Product Management • $85,500 PA - $125,000 PA

Job Summary

Job Description

The Support Configuration and Admin Specialist at Google gTech will own support configuration and systems administration for various products using advanced admin tools and code-based systems. Collaboration with product operations teams is key for developing and executing support strategies. Responsibilities include troubleshooting support platform issues, ensuring quality experiences, and driving system improvements through new processes and documentation. The role requires strong technical and problem-solving skills, experience in customer-facing roles, and the ability to work independently and collaboratively in a fast-paced environment. This position focuses on building and maintaining fidelity implementations for a set of products.
Must have:
  • Bachelor's degree or equivalent experience
  • 2+ years customer-facing experience
  • Technical troubleshooting skills
  • Strong communication and teamwork
  • Experience with admin tools and code-based systems
Good to have:
  • 2+ years technical experience
  • Basic web development (HTML)
  • Experience with configuration systems
  • Project management skills
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 2 years of experience in a customer-facing role, working with stakeholders and driving technical implementations or transformation programs.

Preferred qualifications:

  • 2 years of experience in a technical role.
  • Experience with basic web development projects (HTML) or configuration systems.
  • Ability to take initiative, work independently, multi-task and complete projects on-time.
  • Ability to work globally and cross-functionally exhibiting strong leadership, project management, communication, and teamwork.
  • Excellent problem-solving, technical troubleshooting skills.
  • Excellent technical and functional skills in a fast-changing cross-platform environment.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $85,500-$125,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Own the support configuration and systems administration for a set of products through usage of a number of advanced admin tools as well as code-based rules systems.
  • Collaborate with product operations support teams to develop and execute product-specific, multi-channel support strategies.
  • Investigate and troubleshoot support platform and escalation channel issues.
  • Ensure adherence to a quality experience through building and maintaining fidelity implementations.
  • Drive improvement to the support systems through new processes, feature advocacy, and documentation.

Similar Jobs

SEGA US - Sr. Graphic Designer

SEGA US

Irvine, California, United States (Hybrid)
1 Month ago
Evolution - JavaScript Department Lead

Evolution

Tallinn, Harju County, Estonia (Hybrid)
1 Month ago
Paypal - Sr. UX Designer, Venmo

Paypal

San Jose, California, United States (Hybrid)
4 Months ago
Microsoft - Software Engineer II

Microsoft

Hyderabad, Telangana, India (On-Site)
1 Month ago
Patel greene - Roadway Project Manager

Patel greene

Temple Terrace, Florida, United States (On-Site)
3 Months ago
Next Level Business Services - SAP Hybris

Next Level Business Services

Parsippany-Troy Hills, New Jersey, United States (On-Site)
3 Months ago
Sinch - Tech Lead Manager

Sinch

Stockholm, Stockholm County, Sweden (Hybrid)
3 Months ago
Ziff Davis - Director, Global Brand Licensing

Ziff Davis

Seattle, Washington, United States (Remote)
2 Months ago
Zoox - Senior Technical Program Manager, Configuration Management

Zoox

Foster City, California, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nintendo - Localization Product Specialist III - Spanish

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago
CloudHire - Full Stack Developer - Angular & NestJS

CloudHire

India (Remote)
3 Months ago
Siemens - Sr Software Tester

Siemens

Pune, Maharashtra, India (On-Site)
2 Months ago
Sportskeeda - SEO Analyst

Sportskeeda

India (Remote)
9 Months ago
CLIRNET - Senior Frontend Developer

CLIRNET

Kolkata, West Bengal, India (On-Site)
4 Months ago
Razer - Senior Software Engineer

Razer

Shah Alam, Selangor, Malaysia (On-Site)
4 Months ago
ISS Market Intelligence - Web Developer

ISS Market Intelligence

Maharashtra, India (Hybrid)
4 Months ago
PwC - Risk Modelling Services, Actuarial, P&C Manager

PwC

Toronto, Ontario, Canada (On-Site)
2 Months ago
Next Level Business Services - Web SDLC

Next Level Business Services

Redmond, Washington, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Boulder, Colorado, United States

Zoox - Senior/Staff Software Engineer - 3D World Generation Pipelines

Zoox

Seattle, Washington, United States (Hybrid)
3 Months ago
ByteDance - Optical system engineer - Pico Lab -(AR)- San Jose

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Trek - Helmet Engineer

Trek

Arlington, Virginia, United States (On-Site)
4 Months ago
Oculus VR - Product Design Engineer, Reality Labs

Oculus VR

Sunnyvale, California, United States (On-Site)
6 Months ago
Cosm - Technical Artist

Cosm

Los Angeles, California, United States (On-Site)
6 Months ago
Riot Games - Staff Data Engineer - League of Legends, Data

Riot Games

Los Angeles, California, United States (On-Site)
5 Months ago
Jelly Smack - Account Management Intern (paid)

Jelly Smack

Los Angeles, California, United States (Hybrid)
3 Months ago
Skillsearch - Lead Technical Artist

Skillsearch

United States (Remote)
7 Months ago
Visa - Sr. Product Manager-AI/ML Platform

Visa

Austin, Texas, United States (Hybrid)
1 Month ago
ByteDance - Senior/Tech Lead AI/LLM Network Software Development Engineer - San Jose

ByteDance

San Jose, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Blazesoft - Product Manager

Blazesoft

Vaughan, Ontario, Canada (On-Site)
3 Months ago
Match Group - Sr. Technical Product Manager, Identity & Authentication

Match Group

West Hollywood, California, United States (Remote)
3 Months ago
Scopely - Lead Product Analyst - Monopoly Go!

Scopely

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
3 Months ago
Meta - Technical Program Manager, Software Engineering Infrastructure

Meta

Bellevue, Washington, United States (On-Site)
2 Months ago
Scopely - Senior Producer Unannounced Title

Scopely

Spain (Hybrid)
2 Months ago
Microsoft - Sr. Product Manager - Delivery Innovation

Microsoft

Hyderabad, Telangana, India (On-Site)
1 Month ago
seeking alpha - Senior Product Manager - Investing Groups

seeking alpha

Israel (Remote)
2 Months ago
POWTOON - Senior Product Marketing Manager

POWTOON

Tel Aviv District, Israel (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Hyderabad, Telangana, India (On-Site)

New Taipei, New Taipei City, Taiwan (On-Site)

New York, New York, United States (On-Site)

Dublin, County Dublin, Ireland (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Mountain View, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug