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Sr. Telecommunication Consultant

Delhi, India (Remote)

Sr. Telecommunication Consultant

1 Month ago • 5 Years + • Product Management

About the job

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unity

Job Description

The Senior Telecommunication Consultant plays a crucial role within Optum Technology's IT Group, specifically in the Real Estate Voice Services Group. This position leads projects related to Real Estate Voice Services across Optum and UnitedHealth Group. Responsibilities include overall accountability for project execution, meeting deadlines, tracking project plans, identifying and mitigating issues, managing resources (vendors, business leads), serving as the single point of contact for IT vendors, determining requirements through stakeholder interaction, creating engagement documentation for voice/data networks and infrastructure, interfacing with construction teams, and documenting weekly status reports. The role requires extensive experience with Cisco Call Manager, Unity, and UCCX, and a strong understanding of network infrastructure.

Must have:

5+ years experience
Hands-on Cisco Call Manager, Unity, UCCX
Deployment knowledge of these platforms
Moves, Adds, Changes, Deletions expertise
Extreme knowledge of BAT tool
Configuration of user features
Excellent customer service skills

Good to have:

Certifications

Project description

Sr. Telecommunication Consultant role is a key position within the Optum Technology IT Group. The Telecommunication Consultant functions as a project team member within the Real Estate Voice Services Group. This position leads Real Estate Voice Services related projects across all Optum and UnitedHealth Group.

Responsibilities

Overall accountability for project execution for assigned projects within the Optum Technology IT Group for Real Estate Voice Services.

Drive deliverables to meet project deadlines / milestones.

Track and update project plans and documentation.

Identify and report issues with the project. Mitigate identified issues.

Engage resources (management, service vendors, business segment leads, etc.) for project assignments.

Single point of contact for all project IT vendors/providers.

Determine requirements through interface with customer, corporate real estate and adherence to corporate standards.

Create and submit engagement documentation for voice/data network, cabling, and server infrastructure.

Interface with construction trades as necessary to ensure MDF/IDF construction to UHG design standards.

Document weekly status reports including project progress, key milestones, and tasks accomplished, etc. Host weekly status call with project team.

Work within Optum Technology IT Group processes f

Skills

Must have

5+ years of experience

Hands on Cisco Call Manager, Unity and UCCX experience

Sound technical knowledge in deployments of these platforms (new sites, remodels/refreshes, move and decommissions)

Moves, Adds, Changes, Deletions in single and bulk format

Extreme knowledge of the BAT tool (bulk administration tool)

Configuration of user features such as speed dials, call forwarding, call park

Must possess excellent customer service skills as position is very customer facing

Nice to have

Certifications

Other

Languages

English: C2 Proficient

Seniority

Senior

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About The Company

Luxoft

1060 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.