Sr. Telecommunication Consultant
Job Summary
Job Description
- 5+ years experience
- Hands-on Cisco Call Manager, Unity, UCCX
- Deployment knowledge of these platforms
- Moves, Adds, Changes, Deletions expertise
- Extreme knowledge of BAT tool
- Configuration of user features
- Excellent customer service skills
- Certifications
1 skill required
Job Details
Project description
Sr. Telecommunication Consultant role is a key position within the Optum Technology IT Group. The Telecommunication Consultant functions as a project team member within the Real Estate Voice Services Group. This position leads Real Estate Voice Services related projects across all Optum and UnitedHealth Group.
Responsibilities
Overall accountability for project execution for assigned projects within the Optum Technology IT Group for Real Estate Voice Services.
Drive deliverables to meet project deadlines / milestones.
Track and update project plans and documentation.
Identify and report issues with the project. Mitigate identified issues.
Engage resources (management, service vendors, business segment leads, etc.) for project assignments.
Single point of contact for all project IT vendors/providers.
Determine requirements through interface with customer, corporate real estate and adherence to corporate standards.
Create and submit engagement documentation for voice/data network, cabling, and server infrastructure.
Interface with construction trades as necessary to ensure MDF/IDF construction to UHG design standards.
Document weekly status reports including project progress, key milestones, and tasks accomplished, etc. Host weekly status call with project team.
Work within Optum Technology IT Group processes f
Skills
Must have
5+ years of experience
Hands on Cisco Call Manager, Unity and UCCX experience
Sound technical knowledge in deployments of these platforms (new sites, remodels/refreshes, move and decommissions)
Moves, Adds, Changes, Deletions in single and bulk format
Extreme knowledge of the BAT tool (bulk administration tool)
Configuration of user features such as speed dials, call forwarding, call park
Must possess excellent customer service skills as position is very customer facing
Nice to have
Certifications
Other
Languages
English: C2 Proficient
Seniority
Senior
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About The Company
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.
DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
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