Sr. Engineer, Virtual Applications Delivery

Your New Role: 
As a VDI Engineer, you will be an expert in architecting, designing, installing, configuring, and maintaining our company’s virtual desktop platforms. Our VDI footprint consists of VMware Horizon that is deployed on-premise and in the cloud. This platform is responsible for supporting a large range of business stakeholders and workloads from general computing to resource intensive development applications. The VDI Engineer will bring a high-level of expertise in the administration of VMWare Horizon, Windows and Linux desktop operating systems. You will be responsible for all areas of the VDI lifecycle including management, provisioning, triage, monitoring, and decommissioning of individual VDIs and associated technologies. This position involves support of VDI technologies and end-users across various Warner Bros. Discovery locations across the globe. 

To be successful, you will possess a unique blend of business and technical acumen; a big-picture vision as well as the drive and attention to detail that transforms vision into a reality.

Your Role Accountabilities: 

Engineering 

• Architect, build, maintain, and support virtual desktop delivery platforms based on technical requirements provided by application, systems and business stakeholders 

• Responsible for administering scalable virtual desktop infrastructure in both a private and public cloud environment.  

• Manage and maintain Horizon View desktop pools, application pools, and user entitlements 

• Handles Tier 3 (complex) issues providing advanced support and triage of end-to-end virtualized environments; Works with the vendor as needed 

• Provision and configure Horizon, Unified Access Gateway (UAG), connection Servers, and end-user VDI desktop images 

• Assist with critical patching and vulnerability remediations 

• Create and maintain documentation. Maintain knowledge of industry best practices and latest technology trends 

• Responsible for basic management of server hardware and storage solutions that power the VDI footprint 

• Participates in all application integration design sessions  

Operations 

• Troubleshoots issues with desktop images an associated systems for rapid response to the business units; accepts ownership of system issues and seeks timely resolution 

• Collaborates with developers and other stakeholders to ensure software is performing correctly and efficiently utilizing best practices 

• Ensure the highest levels of up-time and respond to system alerts quickly ensuring that all aspects of the virtual desktop infrastructure is at production levels. 

• Must be willing to accommodate weekend, shift, or on-call schedules when necessary 

• Implement and use monitoring tools, patch management tools, and application management tools 

Analytics 

• Develop comprehensive performance analysis of business processes and review ways of improvement 

• Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned 

• Develop disaster recovery or business continuity plans 

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Qualifications & Experiences: 

• Bachelor’s degree or equivalent experience is required 

• Candidate must possess 3-5 years of experience in either a Systems Administration and/or End-User Computing role 

• Experience in planning, installation, configuration, and troubleshooting of Horizon View, Connection Servers, and Unified access gateways. 

• Strong knowledge of Windows 10/11 Desktop operating systems 

• Experience with Linux desktop operating systems. 

• Ability to analyze, optimize and troubleshoot system performance issues in a desktop environment 

• Experience with Active Directory.  

Not Required but preferred experience: 

• Experience with vCenter and vSphere ESXi  

• Experience with scripting/coding automation tools and technologies

• Experience in Azure cloud environments and Horizon Control Plane 2.0. 

• PowerCLi, PowerShell, Python, and/or Bash scripting coursework or experience is desirable 

• MySQL/MSSQL a plus