Sr Cloud Ops Eng I

Overview

This position, under the general direction of the Manager or Technical Lead, Cloud Operations, will be responsible for supporting cloud customers and be responsible, at varying levels, for software installations and configuration, continuous systems analysis, technical customer support, and systems administration for the SaaS server technologies used in a multi-cloud environment. Work includes monitoring and maintenance of application servers to meet client needs and maximize system performance, availability and security of all cloud-based systems.

Responsibilities

5+ years of experience in Software Application Support on a Windows platform in

production environments.

• 5+ years of experience writing scripts/programs in industry standard supported
  
  
  
  

scripting languages (PowerShell, Python, Javascript, etc), that automate tasks to

improve efficiency, productivity and accuracy. +2 years of experience writing complex

and/or integrated automation.

• Experience managing a monitoring system that tracks system resources, services, and
  
  
  
  

connectivity. Knowing New Relic is a plus.

• Experience in making changes in HA environment utilizing zero downtime deployment
  
  
  
  

strategies

• A solid grasp of web application architecture and underlying technologies
• Solid understanding of version control, branching models, software versioning.
• Solid understanding on how to test code and infrastructure.
• Solid understanding of databases.
• Troubleshooting application support issues, fundamental infrastructure issues,
  
  
  
  

fundamental network and connectivity issues.

• Understanding of Active Directory, DNS, TCP/IP framework is a plus
  
  
  
  

Qualifications

• Solid Understanding of modern agile methodologies (Scrum,Kanban)
• Excellent communication skills, both written and verbal.
• Managing projects and seeing them through to successful completion.
• Support and manage our Proprietary Software Applications on a Windows platform, from web
  
  
  
  

and data layers in both VMs and VMWare, to AD user accounts and security groups,

load balancers, and application technologies.

• Build solutions for automation, updating and improving legacy tools and systems to
  
  
  
  

bring them up to date with current technologies, tools, and processes

• Participate in project-based work across the organization, as both a contributor, as well
  
  
  
  

as a collaborator bringing operational experience leadership to other teams.

• Provide operational support to our cloud platform, helping to troubleshoot our
  
  
  
  

platform, as well as participate in a 24x7 on-call rotation.

Bonus points for:

• Experience writing Infrastructure as Code using technologies such as Terraform, as
  
  
  
  

well as Configuration Management tools such as Ansible

• A bachelor’s degree in Computer Science, Computer Engineering, or related technical
  
  
  
  

discipline.

• A self-starter who thrives in a fluid, fast-paced, evolving environment.
• AWS/Azure Associate level certification is preferred. AWS/Azure professional
  
  
  
  

certification is a plus

• A bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline.
• A self-starter who thrives in a fluid, fast-paced, evolving environment.
• AWS Associate level certification is preferred. AWS professional certification is a plus.
  
  
  
  

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.