Service Operations Analyst

Tesla Malaysia seeks a Service Operations Analyst to optimize Profit and Loss (P&L) within its service organization. This role requires expertise in financial analytics, data-driven decision-making, and proficiency in SQL and Tableau. Key responsibilities include consolidating profitability metrics (Net Profit Margin, Gross Profit Percentage, Operating Expense Ratio), developing service efficiency metrics (Cost of Service per Unit, Revenue per Employee), leading revenue growth initiatives, spearheading cost control efforts (Cost Variance Analysis, ROI), and overseeing financial forecasting. The ideal candidate possesses strong analytical and problem-solving skills, effective communication, and experience with P&L analysis and financial optimization.