Overview

On Team Xbox, we aspire to empower the world’s 3 billion gamers to play the games they want, with the people they want, anywhere they want. Gaming, the largest and fastest growing category in media & entertainment, represents an important growth opportunity for Microsoft. We are leading with innovation, as highlighted by bringing Xbox to new devices with Cloud Gaming, bringing the Game Pass subscription to PC, and our recent acquisition of Activision Blizzard King creating exciting new possibilities for players. We are looking for a Senior Product Manager - XBOX to join our team.

The Xbox Experiences and Platforms team is home to the engineering work that makes this vision possible, building the developer tools and services that enable game creators to craft incredible experiences, the commerce systems that connect publishers with their audience and help gamers engage with their next favorite games, the platforms on which those games play, and the experiences that turn every screen into an Xbox.

To help achieve this vision, our team is looking for a visionary Senior Product Manager to drive our developer ticketing, feedback, and community support systems, harnessing AI technologies to enhance customer experiences and optimize processes.

As a Senior Product Manager at Xbox, you will be at the forefront of leveraging cutting-edge AI solutions to build world-class ticketing and feedback systems. Your role involves developing a deep understanding of customer needs and using data-driven insights to identify opportunities for improvements in the system. Collaborating across our geographically diverse organization, with stakeholders such as engineers, designers, game developers, and account managers, you will lead initiatives that ensure that our customers’ needs are being met and our internal teams can work as efficiently as possible. Additionally, you will evangelize our feedback system, both internally and externally, ensuring seamless collaboration among stakeholders. Join us in shaping the future of AI-powered systems and fostering an inclusive culture where diverse voices contribute to our success.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Partner with internal and external stakeholders to define the business case, product strategy, and roadmap for our ticketing, feedback, and community support systems.

Develop data-driven AI solutions that enhance customer experiences, optimize processes, and drive efficiencies.

Develop comprehensive go-to-market plans for feature launches. This includes defining launch criteria, creating documentation, designing training programs, and communicating externally and internally.

Work across our large-scale, geographically diverse organization to deliver outcomes that benefit both our business and users.

Create teamwide communications that highlight feature development progress and evangelize your area in internal and external forums.

Lead initiatives to automate manual tasks using AI, identifying bottlenecks and inefficiencies. Transform challenges into opportunities for innovation and efficiency.

Participate in fostering a diverse and inclusive culture where all voices are heard, allowing everyone to bring their authentic selves to work.
Embody our Culture and Values

Qualifications

REQUIRED QUALIFICATIONS:

Bachelor’s Degree AND 5+ years experience in product/service/project/program management or software development
- OR equivalent experience

Previous management experience with complex cross-group, cross-business, cross-disciplinary projects

Demonstrated ability to develop a deep understanding of customer needs and create exceptional customer experiences

Experience identifying and addressing inefficiencies in a system or workflow by leveraging data and customer feedback

PREFERRED QUALIFICATIONS:

Experience with customer support, ticketing, or feedback systems

Understanding of AI and machine learning technology, such as large language models
Adept at bringing multiple stakeholders together, aligning them on a unified vision

Demonstrated success with data-informed decision making

Experience making games or familiarity with game development processes
Familiarity with Power BI or other data reporting systems

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 24, 2024.