Sales Support Export + Direct to Retail Business (DTR) Europe

Goliath is an international manufacturer and distributor of toys and games, operating in 15 countries and reaching over 100 countries worldwide. At the heart of our business is a belief in great products and the magic of innovation. Our mission is to bring fun to every household, which we achieve through teamwork and clever collaboration. Learn more about Goliath at www.goliathgames.com/corporate.

We're looking for a versatile and experienced Sales Support Export + Direct to Retail Business (DTR) Europe professional to help manage and streamline our export operations.

We are looking for a motivated and experienced professional to join our team! You’ll play a key role in our international operations, supporting customers and our sales team every step of the way. Here’s what you’ll be doing:

• Communicate with customers daily, handling everything from order processing to invoicing.
• Prepare weekly and monthly sales reports to keep everything on track.
• Process customer orders and monitor them through to delivery, ensuring customer satisfaction.
• Manage important documentation (customs, product sheets, quotes, etc.) with our team in Hong Kong to ensure smooth handling of export orders.
• Maintain an organized documentation file (invoices, delivery notes, shipping receipts), making sure all documents are sent to customers after orders are shipped.
• Collaborate with our Hong Kong office to monitor and manage customer payments.
• Update our forecast system based on sales team input, ensuring we’re always ahead of the curve.

In addition to these responsibilities, you’ll also support the General Manager ROW and the Export Sales Manager EMEAA in their day-to-day activities.

Skills & Requirements:

• Fluency in English is required; additional languages are a plus.
• Strong skills in Microsoft Office, with a special focus on Excel.
• At least 2 years of experience in a similar role, with previous experience in ERP systems like Microsoft Business Central being a bonus.
• A global mindset, comfortable working with different cultures and environments.

At Goliath, you’ll be part of a truly global team, doing business in over 100 countries and playing a crucial role in keeping our international operations running smoothly. You’ll be working in an exciting, fast-paced environment where your contributions will make a real impact. We offer:

• Competitive salary and comprehensive benefits package
• Opportunities for professional development
• A dynamic, multicultural work environment that values teamwork and collaboration
• Hybrid work options for greater flexibility
• Employee discounts on our popular games and toys

If you're detail-oriented, thrive in an international setting, and are excited to help us bring joy to millions of people worldwide, this is the opportunity for you.