Safer Gambling Analyst

Description

• Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling. 
• Monitoring player behaviour and making risk based, self driven decisions
• Promote the importance of sustainability across external and internal stakeholders. 
• Building relationships with our customers via email, chat, and phone across all of our managed brands
• Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
• A keen eye for detail and the ability to think on your feet.
• Educating and providing information to all staff regarding Safer Gambling strategies and procedures. 
• Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making

• Experience of working within a multi-channel customer service environment
• Enthusiastic; self-motivated team worker
• Confident handling data and making analytical decisions
• An Investigative mindset and critical thinker
• A decision maker with the ability to handle objections or concerns with first-time resolution
• Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions
• Excellent oral and written communication
• Previous experience in the gambling industry is desirable