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Safer Gambling Analyst

Safer Gambling Analyst

1 Month ago • All levels

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Job Description

As a Safer Gambling Analyst, you will be responsible for interpreting and analyzing data sets from customer accounts to identify and address potential problem gambling behaviors. You will also monitor player behavior, promote sustainable gaming practices, and educate both internal and external stakeholders on responsible gambling. The role involves building relationships with customers through various channels (email, chat, phone) and coaching frontline teams to make informed decisions to safeguard players and protect the brand reputation. You will need to be detail-oriented, analytical, and able to make decisions effectively in a fast-paced environment.

Must have:

Experience in multi-channel customer service
Enthusiasm and self-motivation
Data analysis and decision-making skills
Investigative mindset and critical thinking
Ability to handle objections and concerns
Excellent communication skills
Understanding and interpreting data sources
Knowledge of responsible gambling practices

Good to have:

Previous experience in the gambling industry

Perks:

Hybrid work policy
Workation (4 weeks)
Well-being allowance
Private health insurance
Retail, gym, bar & restaurant discounts
Employee assistance program
Relocation package (for non-Malta residents)

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Description

Position at LeoVegas Group

ABOUT THE ROLE
Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.

We want to be there for our customers, so this role covers 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during interview.

YOU WILL BE RESPONSIBLE FOR:

Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
Monitoring player behaviour and making risk based, self driven decisions
Promote the importance of sustainability across external and internal stakeholders.
Building relationships with our customers via email, chat, and phone across all of our managed brands
Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
A keen eye for detail and the ability to think on your feet.
Educating and providing information to all staff regarding Safer Gambling strategies and procedures.
Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making

OUR SUCCESSFUL CANDIDATE WILL HAVE:.

Experience of working within a multi-channel customer service environment
Enthusiastic; self-motivated team worker
Confident handling data and making analytical decisions
An Investigative mindset and critical thinker
A decision maker with the ability to handle objections or concerns with first-time resolution
Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions
Excellent oral and written communication
Previous experience in the gambling industry is desirable

WHO WE ARE

At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.

BENEFITS

Hybrid work policy

4 weeks of Workation (T&C apply)
Well-being allowance to support your active lifestyle
Private health insurance
Discounts across a range of retailers, gyms, bars & restaurants
We offer an employee assistance program that can provide help and guidance during challenging moments.
For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.

JOIN US!

In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!

If you think you would be a good fit for the Leo pride - give us a roar!

**As our company working language is English we’d like to see your CV in English please**

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About The Company

LeoVegas

112 Active Jobs

LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.

As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM).

For more information, visit www.leovegasgroup.com.