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Customer Experience Advisor

Customer Experience Advisor

1 Week ago • All levels • Operations • Undisclosed

About the job

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foundation

team-player

Job Description

LeoVegas is seeking enthusiastic Customer Experience Advisors to provide exceptional service to customers via email and live chat. Responsibilities include clear communication, effective problem resolution, adhering to policies and procedures, and addressing complaints professionally. Collaboration with other teams (Payments, Fraud, Safer Gambling, CRM) is also expected. The role involves various shift patterns, including day and night shifts, and offers opportunities for learning and growth. Previous experience in the gambling industry is desirable but not essential.

Must have:

Excellent communication skills (oral and written)
Strong organizational and time management abilities
Problem-solving and customer service skills
Ability to work independently and as a team player

Good to have:

Experience in the gambling industry

Perks:

Hybrid work policy
4 weeks of Workation
Well-being allowance
Private health insurance
Retailer, gym, bar & restaurant discounts
Employee assistance program
Relocation package (for non-Malta residents)

Description

Position at LeoVegas Group

ABOUT THE ROLE

Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.

As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.

Our operations run 365 days a year, featuring a variety of shift patterns to fit different lifestyles, including day and night shifts. We value our team's well-being and will discuss specific shift details during the interview process.

Join us at LeoVegas, where you'll be a key player in delivering excellent customer experiences and be part of a vibrant, supportive team. Take the leap and embark on an exciting career journey with us!

YOU WILL BE RESPONSIBLE FOR:

Clear and concise communication to our customers via live chat, email and phone.
Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.

OUR SUCCESSFUL CANDIDATE WILL HAVE:

An ability to work independently while contributing to the wider team and our culture
Enthusiasm and be a self-motivated team player
Excellent oral and written communication skills
Strong organisational and time management abilities
Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience

WHO ARE WE?

At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.

BENEFITS

Hybrid work policy

4 weeks of Workation (T&C apply)
Well-being allowance to support your active lifestyle
Private health insurance
Discounts across a range of retailers, gyms, bars & restaurants
We offer an employee assistance program that can provide help and guidance during challenging moments.
For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.

JOIN US!

In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!

If you think you would be a good fit for the Leo pride - give us a roar!

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About The Company

LeoVegas

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LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.

As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM).

For more information, visit www.leovegasgroup.com.